F&i Manager

2 months ago

Cobourg, Canada Thomas Buick GMC LTD. Full time

Thomas Cobourg is seeking a F&I Manager to join our team

The F&I Manager is responsible for developing ongoing and long-term relationships with customers. The F&I Manager is knowledgeable in matters of financing, insurance and warranties. As a team player the F&I Manager strives to develop collaborative relationships throughout the dealership.

**Job Duties**:

- Responsible for selling financing, mechanical repair service contracts, GAP insurance, credit insurance and other aftermarket products to clients.
- Utilization of dealership management systems and procedures to deliver exceptional customer service.
- Maintain a current knowledge of manufacturer products, rebates, financing, leasing and incentive programs.
- Read, understand and adhere to all rules, regulations and procedures as required by the employer.
- Work in strict compliance with the laws of Ontario and Canada.
- Ensure all work performed is thorough, accurate and completed on time.
- Preparation of all documentation, contracts, registration, submission, funding, commissioning, etc. related to all transactions and sales/leases of vehicles.
- Maintain all reports and records as required by the manufacturer, dealership and suppliers.
- Establish and maintain strong and professional relationships with all financial institutions, manufacturer finance centres and third-party vendors.
- Keep customers and staff updated on the progress of a vehicle delivery.
- Consistently meet and exceed customer expectations.
- Handle and resolve customer complaints in a courteous and professional manner, ensuring a positive outcome and maintaining a high level of customer satisfaction.
- Valid OMVIC certification an asset.
- Professional demeanour and appearance.
- Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.
- Excellent listening skills.
- Self-motivated with excellent work ethic
- Ability to problem solve and high attention to detail.in a fast paced environment.
- Computer skills and understanding of technology.
- Experience with Dealership Management Systems is considered an asset.

**Why Work with us?**

We do thank all applicants in advance, however only those selected for an interview will be contacted. Thank you for your interest

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