F&i Assistant

3 weeks ago


Cobourg, Canada Thomas Buick GMC LTD. Full time

Thomas Buick GMC is seeking a F&I Assistant to join our team

The Financial Services Assistant at Thomas GMC Buick Ltd. supports the Financial Manager and Sales Managers in all aspects of finance and insurance operations and documentation. This role ensures seamless customer experiences while maintaining compliance with regulatory requirements, including OMVIC guidelines. The Financial Services Assistant contributes to achieving department goals by streamlining processes, maintaining accurate records, and effectively communicating with internal and external stakeholders.

**Key Responsibilities**:
**1. Customer Support and Documentation**:

- Provide clear and concise explanations of financing terms, conditions, and insurance options to customers.
- Gather, verify, and submit all required documents to financial institutions and insurance providers in a timely manner.
- Maintain a welcoming, service-oriented approach when interacting with customers.

**2. Administrative Support**:

- Organize and maintain accurate financial records, ensuring all data aligns with OMVIC and dealership standards.
- Reconcile finance and insurance-related transactions daily.
- Coordinate with the Financial Services Manager to track and report key financial metrics.

**3. Compliance and Reporting**:

- Ensure all financial transactions adhere to OMVIC, federal, and provincial regulations.
- Monitor and update compliance-related documentation, including disclosure statements and sales contracts.
- Stay informed about changes in OMVIC compliance rules and communicate updates to relevant team members.
- Support regular audits to ensure adherence to compliance and dealership standards.

**4. Financial and Insurance Support**:

- Collaborate with the Financial Services Manager to develop sales strategies for finance and insurance products.
- Assist in preparing warranty and protection plan presentations for customers.
- Work closely with lenders and financial institutions to track loan approvals, rates, and terms.
- Upsell finance and insurance products by clearly outlining their benefits to customers.

**5. Communication and Teamwork**:

- Serve as a liaison between sales, finance, and service departments to ensure a smooth customer journey.
- Coordinate with sales associates to resolve any discrepancies in deal structures or paperwork.
- Provide training and guidance to new team members regarding compliance and financial procedures.

**Key Performance Indicators (KPIs)**:

- Timeliness: Ensure all financial paperwork is completed within dealership-specific timelines (e.g., 24-48 hours).
- Accuracy: Maintain an error rate of less than 1% in documentation submissions to financial institutions.
- Compliance: Achieve a 100% compliance rate with OMVIC regulations and dealership policies.
- Customer Satisfaction: Maintain a customer satisfaction score (CSI) of 90% or higher related to financial services interactions.
- Efficiency: Process an average of [X] financing deals per week/month with zero backlogs.

**Objectives and Key Results **(OKRs):
Objective 1: Enhance efficiency in the financial services process.
- Key Result 1: Reduce deal-processing time by 15% within six months.
- Key Result 2: Streamline documentation storage, achieving 100% digitization by year-end.

Objective 2: Improve customer engagement in financial services.
- Key Result 1: Increase the attachment rate of protection plans by 20% within one quarter.
- Key Result 2: Implement a post-sale follow-up process for 100% of financed customers.

**Qualifications**:

- Previous experience in an automotive dealership setting is preferred.
- Familiarity with OMVIC regulations and compliance requirements.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency with dealership management software (DMS) and Microsoft Office Suite.
- Ability to multitask and prioritize in a fast-paced environment.

**Work Environment**:

- Collaborative dealership atmosphere focused on providing top-tier customer service.
- Dynamic, fast-paced environment with opportunities for career growth.

**About Thomas GMC Buick Ltd.**:
Thomas GMC Buick Ltd. is a premier dealership in Cobourg, ON, known for delivering exceptional customer experiences and adhering to the highest industry standards. We value our team members as integral contributors to our success and provide a supportive, growth-oriented environment.


  • Executive Assistant

    4 weeks ago


    Cobourg, Canada Cornerstone Family Violence Prevention Centre Full time

    **Executive Assistant** - Full Time Permanent - 35 Hours per week _ Cornerstone Family Violence Prevention Centre (Cornerstone) has an exciting opportunity in which you get to work within the administrative team to ensure a strong, innovative support system is in place for women and children impacted by gender-based violence in Northumberland County. We...


  • Cobourg, Canada Cobourg Kia Full time

    **_Cobourg Kia is building a successful team of new and used car sales consultants and we want you to be our next team member!_** We are looking for New and Used car Sales Professionals who have a passion for providing a great guest experience, have the energy and enthusiasm to be part of one of the fastest-growing automotive sales teams in the industry,...

  • Counsellor

    4 weeks ago


    Cobourg, Canada Cornerstone Family Violence Prevention Centre Full time

    **Counsellor** - Full Time Permanent_ Cornerstone Family Violence Prevention Centre (Cornerstone) has an exciting opportunity in which you get to work within the Community Services team to ensure a strong, innovative support system is in place for women and children impacted by gender-based violence in Northumberland County. We are looking to work with...

  • Restaurant Manager

    5 days ago


    Cobourg, Canada Tim Hortons Full time

    Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I...

  • Supervisor

    5 days ago


    Cobourg, Canada Tim Hortons Full time

    By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.We're seeking a...


  • Cobourg, Ontario, Canada Tim Hortons Full time

    Job applicants responding to this posting may be applying to a Tim Hortons restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand...

  • Baker

    3 days ago


    Cobourg, Ontario, Canada Tim Hortons Full time

    Job applicants responding to this posting may be applying to a Tim Hortons restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand...

  • Baker

    6 days ago


    Cobourg, Canada Tim Hortons Full time

    Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I...


  • Cobourg, Canada Tim Hortons Full time

    Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I...


  • Cobourg, Canada Ste. Anne's Spa Full time

    Lots of great health benefits. Dental, Drugs, Vision, LTD, AD&D, Travel Insurance, Life Insurance, Paramedical including Massage, Chiropractor, Physio and more, Cannabis allowance, Free Gym Membership and Free Personal Training Job Description - Must have 1 or more years experience. This Job is located in Grafton Ontario 45 minutes east of Oshawa Prep work...


  • Cobourg, Canada VON Canada (Ontario) Full time

    **Requisition Details** Employment Status: Permanent, Part-time (0.4 FTE) Program Name: Assisted Living Number of Hours Bi-Weekly: 30 Work Schedule: Days, Evenings, Includes Weekends On-Call: Yes **Job Summary**: The Personal Support Worker provides personal support and homemaking services to clients and families within the framework of VON policies,...


  • Cobourg, Canada VON Canada Full time

    Requisition Details Employment Status: Permanent, Part-time (0.4 FTE)Program Name: Assisted LivingNumber of Hours Bi-Weekly: 30 Work Schedule: Days, Evenings, Includes Weekends On-Call: Yes/u00A0/u00A0Existing Vacancy: Yes /u2013 we/u2019re currently hiring candidates for an existing vacancy in this position./u00A0 Job Summary:/u00A0/u00A0 The Personal...


  • Cobourg, Canada Ste. Anne's Spa Full time

    Lots of great health benefits. Dental, Drugs, Vision, LTD, AD&D, Travel Insurance, Life Insurance, Paramedical including Massage, Chiropractor, Physio and more, Cannabis allowance, Free Gym Membership and Free Personal Training Job Description - Must have 1 or more years experience. This Job is located in Grafton Ontario 45 minutes east of Oshawa Prep work...


  • Cobourg, Canada Core Molding Technologies Full time

    **Summary/Objective**: Perform the day to day processing of Accounts Payable transactions to ensure that company finances and supporting documentation are maintained in an effective, up to date and accurate manner. Ensure all supporting documentation are accurately maintained and are in strict compliance to CORE’s internal SOX controls. Month end tasks are...


  • Cobourg, Canada VON Full time

    Description Position at VON Canada (Ontario) Requisition Details: Employment Status: Permanent, Part-Time (0.4 FTE) Program Name: Assisted Living Services for High Risk Seniors Number of Hours Bi-Weekly: 30 Work Schedule: Days, Evenings, Weekends On Call: No Job Summary: The Personal Support Worker provides personal support and homemaking...


  • Cobourg, Canada Ste. Anne's Spa Full time

    Ste. Anne’s Spa Dining Room Server Job Description **_Mission:_** _To bring the power of healing through human touch to the world_ **_Goal: _**_To provide every guest with an absolutely incredible and unforgettable experience_ **_Values:_** _R.E.S.P.E.C.T._ - Purpose of this position:_ To ensure the comfort of guests in the dining area and to ensure...


  • Cobourg, Canada Compass Group Full time

    **Working Title**:Light Duty Cleaner, Part Time **Employment Status**: Part-Time **Starting Hourly Rate**: 17.06 **Address**:130 Densmore Road Cobourg ON K9A 5W2 **New Hire Schedule**:open availability Mon-Sun You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support...

  • Light Duty Cleaner

    3 weeks ago


    Cobourg, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Light Duty Cleaner

    1 week ago


    Cobourg, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...

  • Community Nurse

    4 days ago


    Cobourg, Ontario, Canada SE Health Part time

    Our Nurses Sleep BetterWe help you sleep easy with a supportive team, flexible schedules, paid training, and competitive payGreat benefits and a team that supports your goalsLooking for part time nurse to work in Cobourg Clinic"Joining SE Health was the best career decision I've ever made. The people are really nice, and I was free to pick up my children...