Customer Experience Manager

3 days ago


Coquitlam, British Columbia, Canada EMPEROR CONCIERGE INC. Full time
Job Summary

We are seeking an experienced Customer Experience Manager to join our team at EMPEROR CONCIERGE INC. This is a unique opportunity to lead and develop the customer experience strategy, ensuring exceptional service delivery across various locations.

About the Role

The Customer Experience Manager will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised. They will also prepare and submit reports, resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.

Key Responsibilities
  • Coordinate, assign, and review work tasks to ensure efficient service delivery.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies, and provide emergency response when required.
  • Participate in emergency response planning, follow emergency and safety procedures, and keep logs and maintain records.
Requirements

To succeed in this role, you will require excellent oral communication skills, efficient interpersonal skills, and the ability to work effectively in a team environment. Leadership skills are essential, and attention to detail is crucial in this position.

Benefits

This exciting opportunity offers a competitive estimated salary range of $60,000 - $80,000 per annum, depending on experience, plus health benefits through our comprehensive healthcare plan.



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