Operations Support Lead

2 weeks ago

Oakville, Canada Plexxus Full time

**Position**: Operations Support Lead

**Department**:DC Operations

**Reports to**: Manager, DC Operations

**Location**: Oakville, ON

**Shift**: Outbound 2: Sunday - Thursday 4:00pm - 12:00am

**Status**: Permanent - Full Time

Plexxus is a not-for-profit shared services organization which provides value added services to its Member and Customer hospitals. Plexxus provides Logistics (Distribution, In-Hospital Logistics, Purchasing, Product Support, Accounts Payable), Strategic (Sourcing, Spend Management, Supplier Management, Contract Management, Innovation & Strategic Partnerships) and Support and Enablement (Information Technology, Data Governance & Management, Customer Relationship Management, Corporate (Human Resources, Finance), Customer Support services.

**VISION**: Plexxus is the leading shared service organization in Canadian healthcare.

**MISSION**: Plexxus relentlessly delivers value to its Members and Customers through service excellence.

**VALUES**: Excellence, Responsive, Accountable, Collaborative Plexxus serves a diverse group of hospitals consisting of specialty, community based, academic and research hospitals.

Plexxus Member hospitals include: Holland Bloorview Kids Rehabilitation Hospital, Lakeridge Health, North York General, Sinai Health, St. Joseph’s Health Centre, Scarborough Health Network, Sunnybrook Health Sciences Centre, Michael Garron Hospital, University Health Network, and Women’s College Hospital.

Plexxus Customer hospitals include: Campbellford Memorial Hospital, Haliburton Highlands Health Services, Mackenzie Health, Oak Valley Health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, Royal Victoria Regional Health Centre, Southlake Regional Health Centre, and Stevenson Memorial Hospital.

We are recruiting an **Operations Support Lead** to work out of our **Oakville Distribution Centre** and be broadly responsible for the following:
**Accountabilities**:

- Ensure a healthy and safe work environment for all employees in the DC
- Resolution of day to day operational and personnel issues
- Lead staff in following processes related to and independent of Warehouse Management System
- Ensure adherence to housekeeping standards
- Facilitation of daily shift huddles and other employee meetings as required
- Independently lead shifts, ensuring all orders are processed and shipped to customers, adhere to established deadlines
- Lead and develop replenishment team to ensure proper processes are in place and followed
- Resolution of day to day operational issues related to replenishments including root cause analysis
- Manage daily counts (errors, product movements, short picks, warehouse generated requests, IPRA counts) and adjustments based on reported errors
- Manage and participate in cycle count program including adherence to schedule, item grouping analysis and EWM updating, and all reporting
- Item quality checks for characteristics including lot number, expiry date, size, description, etc.
- Monitor EWM reports to identify and correct issues with volumetrics, item set-up, location set-up, and obsolete items to increase efficiencies
- Evaluate product slotting to identify opportunities to improve efficiency and accuracy by moving materials into the most appropriate areas of the facility
- Manage components of new projects as assigned (i.e. new hospital set-up)
- Take responsibility for first line disciplinary action i.e. verbal warnings and recommend further disciplinary action
- Other related duties, as assigned

**Qualifications**:

- A minimum of 2 years material handling experience with inventory control in a fast-paced warehouse / distribution environment using a Warehouse Management System
- Proven inventory control experience with a good knowledge of supply chain principles
- Highly organized, self-motivated and dependable team player with a strong aptitude for analysis and process refinement
- Strong oral and written communication skills with the ability to effectively communicate with all internal/external customers, providing exceptional customer service
- Strong computer skills in a windows environment (Outlook, Excel, Access, etc.)
- Experience with SAP: Extended Warehouse Management is considered an asset

**Education**:

- Secondary School Graduation Diploma or recognized equivalent
- Post-Secondary education in business and/or a related field is preferred
- Licensed Forklift Operator Certificate

While Plexxus thanks all applicants, we advise only those who qualify for an interview will be contacted.

Plexxus is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants who are selected for an interview are advised that accommodations are available upon request in relation to the materials or processes used in the selection process.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental ca

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