Sales Operations Analyst

2 weeks ago

Oakville, Canada USG Corporation Full time

**Sales Operations Analyst**

CGC Inc. is a leading marketer, manufacturer and distributor of gypsum wallboard products, interior finishing material and suspended acoustical ceilings. With locations around the world, CGC and USG have the resources, plants, products, and people to build walls, ceilings, and careers.

CGC Inc. is currently recruiting a Sales Operations Analyst for our corporate Sales Operations Team, based in Oakville, Ontario.

It's a permanent and full-time position, offering a challenging opportunity for a motivated individual to demonstrate their technical and analytical abilities within a large corporation.

***

The Sales Operations Analyst is responsible for directing the technical and reporting activities of the Sales Operations and Customer Service departments. Focused responsibilities will be Electronic Data Interchange (EDI), reporting needs for sales, customers, and key metrics including Tableau and Oracle BI solutions, and supporting Customer Experience Workforce Management. The Analyst will be the CGC business partner and will coordinate the technical development for these systems. They consistently respond to internal and external inquiries and requests within Company timelines, while maintaining a positive and professional demeanor. The Sales Operations Analyst works within established guidelines and procedures and is committed to safety, quality, and dependability.

**Duties and responsibilities of the Sales Operations Analyst include**:

- Acts as the CGC business partner for enhancements, and onboarding of new customers for electronic data interchange (EDI) with our customer base.
- Investigates issues within the EDI platform identifying cause and providing resolution to ensure timely implementation of order processing and accuracy of invoicing.
- Acts as the CGC business partner for enhancements, issue resolution, data integrity, and maintenance in the Oracle BI reporting tool to ensure that quality information is available to various functional departments.
- Leads the training for users in the Oracle BI reporting tool to ensure that information can be easily and appropriately accessed to support informed decision making.
- Develops and maintains internal and external customer and product reporting using Oracle BI. Ensures reports are sent within required timelines.
- Acts as the CGC business partner for enhancements, issue resolution, and maintenance in the Tableau reporting tool to ensure that quality information is available to various functional departments.
- Develops and maintains internal customer and product reporting using Tableau.
- Leads the training for users in the Tableau reporting tool to ensure that information can be easily and appropriately accessed to support informed decision making.
- Acts as the CGC business partner for issue resolution and maintenance within the Customer Experience Workforce Management Tool (WFM) to support the Customer Service department.
- Acts as the CGC business partner for issue resolution and maintenance of the customer facing portal, customer order ingestion solution, and Salesforce platform.
- Leads and participates in special projects as assigned by the Sales Operations and Pricing Manager.
- Trained to provide required backup for other Sales Operations roles as assigned by the Sales Operations and Pricing Manager.

**Qualifications**:
Education
- Bachelor’s degree in business/related field or equivalent experience.

Years of Experience
- 3-5 years business experience.
- At least 2 years’ experience in Information Technology, Sales and Marketing, Operations or Customer Service preferred.

**Required Skills**:

- Excellent communication and organizational skills.
- High attention to detail.
- Ability to build strong interpersonal relationships.
- Must demonstrate proven success at working both independently and as a member of a team with a sense of urgency and high level of customer focus.
- Responsive and decisive decision making.
- Ability to work effectively amongst various functional departments.
- Solid analytical and quantitative background.
- Solid computer skills with intermediate knowledge of Outlook, Excel, Word, and PowerPoint.

What We Offer

CGC offers competitive base salaries and cash incentive awards, comprehensive benefits, and financial protection for employees and their families. Our Employee Group Benefits Plan (extended health care and dental care) begins on your first day of work
- Extended health care (including prescription drugs, vision, and paramedical professional services)
- Dental care (includes both preventative care and major dental work)
- Short-term and long-term disability
- Life insurance
- Retirement plan
- contributory defined benefit plan
- Investment plan
- defined contribution plan with options to contribute to a Registered Retirement Savings Plan (RRSP) and/or a non-registered savings plan.
- Incentive Plan
- cash payments based on target achievement are earned quarterly or annua

  • Operations Analyst

    3 days ago

    Oakville, Canada Emterra Group Full time

    The Operations Analyst is responsible for coordinating the supply chain of incoming recyclable materials to Emterra’s and third-party Material Recovery Facilities (MRFs) from internal and external suppliers. This position will assist the organization track the chain of custody of materials throughout the value chain through data analysis, vendor...

  • Project Controls Analyst

    3 days ago

    Oakville, Canada Veolia Full time

    Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us._ - The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...

  • Government Security Operations Analyst

    4 days ago

    Oakville, Canada Geotab Full time

    Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...

  • Ford Jobs

    3 weeks ago

    Oakville, ON, Canada Ford Motor Company Full time

    Job Description: Working within our Marketing & Sales organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We’re looking for insightful individuals with the marketing & sales expertise to turn data-driven insights into innovative solutions that...

  • Operations Finance Costing Analyst

    7 days ago

    Oakville, Canada Collins Aerospace Full time

    **SUMMARY** Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global...

  • Systems - Data Analyst

    5 days ago

    Oakville, Canada Precision Home and Office Deliveries Full time

    **Position Title**:Systems - Data Analyst** **Department**:Precision Home and Office Delivery - Systems Group **Reports to**: The Data Analyst will report directly to the Systems Operations Manager **Location**: Oakville, ON with some local travel **Job Overview**: Understanding that Precision does not manufacture anything, our area of excellence has to...

  • Analyst, Contract Operations

    7 days ago

    Oakville, ON, Canada Mier Human Capital Full time

    Mier Temporary Staffing is hiring! Our client is actively looking for a Purchasing Analyst (remote) to join their team. Job Title: Purchasing Analyst Location: Remote Temporary Prepares Equipment packages (Schedule A) using equipment layouts for new openings and renovation projects Works directly with the Project Managers and...

  • IT Business Analyst

    3 weeks ago

    Oakville, ON, Canada Spark Power Corp Full time

    IT Business Analyst Spark Power, a trusted partner in energy in North America, is looking for an IT Business Analyst Reporting to the Manager, Business Analysis, you will conduct requirements analysis, assist in the design of scalable solutions and implement small to medium sized system enhancements. The individual in the role is driven to collaborate...

  • Finance Analyst, Investment Operations

    4 weeks ago

    Oakville, Canada Sagen Full time

    Job Summary Reporting to the Director, Investment Accounting and Operations, the role of Finance Analyst, Investment Operations, will assist with the day-to-day activities of investment operations as well as providing ongoing support to the Controllership team as required. **Responsibilities**: - Following established procedures and processes, assist with...

  • Senior Pricing Analyst

    4 weeks ago

    Oakville, Canada Geotab Full time

    Who we are:Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.Geotab is advancing security, connecting commercial vehicles to the...

  • Cyber Research

    5 days ago

    Oakville, Canada Difenda Inc. Full time

    **About Difenda** Difenda is a Sec-Ops-As-A-Service company that takes a cybersecurity-first, Microsoft-only approach to solving today's toughest cybersecurity challenges. We deliver 24/7/365 security operations, powered exclusively by Microsoft’s Security product platform. Difenda was one of the first MSSPs to join the Microsoft Intelligent Security...

  • Financial Analyst

    2 weeks ago

    Oakville, Canada HUB International Full time

    ABOUT US At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. Hiinte0023753 As a global firm, we offer employees...

  • Financial Analyst

    2 weeks ago

    Oakville, Canada HUB International Full time

    ABOUT USAt HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. Hiinte0023753 As a global firm, we offer employees...

  • Financial Analyst

    2 weeks ago

    Oakville, Canada HUB International Full time

    ABOUT USAt HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. Hiinte0023753 As a global firm, we offer employees...

  • Senior Financial Analyst

    3 weeks ago

    Oakville, Canada Geotab Full time

    Who we are:Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.Geotab is advancing security, connecting commercial vehicles to the...

  • Network Analyst

    3 weeks ago

    Oakville, Canada Aliaxis Full time

    IPEX is a major supplier of integrated thermoplastic piping systems in North America. Our mission is to build a better future by connecting people to water and power.We currently have an opening for a Network Analyst. This role will be based out of our offices in Oakville, Ontario. This role reports to the Network Manager. Don’t miss this opportunity to...

  • Business Systems Analyst

    6 days ago

    Oakville, Canada Halton Healthcare Full time

    Business Systems Analyst - RFT - Information, Communications & Technology - REF165SFull-timeFTE: 1.0 FTEUnion Status: NON UNIONShift Schedule (Hours are subject to change based on operational needs): Mon-Fri – 7.5 hour day shiftsEmployment Status: Permanent Full-timeDepartment: Information, Communications & Technology (ICT)Halton Healthcare’s vision of...

  • Business Systems Analyst

    6 days ago

    Oakville, Canada Halton Healthcare Full time

    Business Systems Analyst - RFT - Information, Communications & Technology - REF165SFull-timeFTE: 1.0 FTEUnion Status: NON UNIONShift Schedule (Hours are subject to change based on operational needs): Mon-Fri – 7.5 hour day shiftsEmployment Status: Permanent Full-timeDepartment: Information, Communications & Technology (ICT)Halton Healthcare’s vision of...

  • Business Systems Analyst

    5 days ago

    Oakville, Canada Halton Healthcare Full time

    Business Systems Analyst - RFT - Information, Communications & Technology - REF165SFull-timeFTE: 1.0 FTEUnion Status: NON UNIONShift Schedule (Hours are subject to change based on operational needs): Mon-Fri – 7.5 hour day shiftsEmployment Status: Permanent Full-timeDepartment: Information, Communications & Technology (ICT)Halton Healthcare’s vision of...

  • Analyst, Institutional Asset Management

    5 days ago

    Oakville, Canada Sheridan College Full time

    Reporting to the Manager, Institutional Asset Management (“Manager”), the Analyst, Institutional Asset Management (“Analyst”) supports transforming Sheridan’s approach to managing its physical assets. In collaboration with asset stakeholders, the Analyst will support the development of an asset management framework to ensure a consistent and...