Guest Services Agent

2 months ago

Victoria, Canada Magnolia Hotel & Spa Full time

**A SMALL HOTEL BIG ON LUXURY AMENITIES**

Emanating timeless elegance, The Magnolia Hotel & Spa offers an unparalleled luxury boutique hotel experience in the heart of the city, only steps from Victoria’s Inner Harbour. Welcome to a world of personalized service, thoughtfully appointed rooms, fine dining, and refined personalized guest service.

Are you ready to be the warm welcome our guests deserve? We're seeking a Guest Services Agent to join our dynamic team

**Guest Services Agent**
The Guest Services Agent is a communication lead with our guests manning the front desk where our guest’s check-in and check-out, and coordinating daily communications between departments to ensure smooth operations of the hotel.

**Qualities We Value**:
**Anticipatory **Service: Go above and beyond to exceed guest expectations, wowing them with personalized touches.

**Team Player**: Collaborate effortlessly with every department, embodying our commitment to exceptional service.

**Calm Under Pressure**: Thrive in a high-volume environment, handling multiple tasks with grace and efficiency.

**Duties and Responsibilities**
- Greet and welcome all guests who travel through the lobby in a warm and thoughtful manner seeking to anticipate guest’s needs and provide service.
- Maintain inventory of vacancies, reservations and room assignments.
- Provide concierge services for guests.
- Recording and passing on messages in full, to both guests and other operating departments.
- Ensuring the entire front desk space is welcoming, neat, professional and presentable.
- Upholding professional, friendly, efficient and effective work composure.
- Preparing check-in and check-out documents for arrivals and departures.
- Parking guest vehicles as required by guests.
- Luggage assistance as required by guests.
- Guest room deliveries as required.

**Knowledge, Skills, and Abilities**
- Knowledge of Front Office Operations and proficiency in all areas.
- Ability to professionally deal with all guests in all circumstances.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to work under pressure and to multitask in potential high-volume area.
- Ability to “WOW” guests with anticipatory service, seeking to exceed the expectations of each guest through personalized service, and strong teamwork and execution.
- MUST be a team player and able to work seamlessly with every department in the hotel to achieve exceptional service.

**Employment Credentials Requirements**
- Previous hotel experience required in a similar role.
- Hotel experience in a similar class of hotel is strongly preferred.
- **Strong knowledge of Victoria required,** with respect to making appropriate guest recommendations for activities, attractions, and restaurant recommendations.
- OPERA CLOUD PMS experience preferred.
- Post-secondary education in hospitality or tourism studies an asset
- Driver's licence is strongly preferred.

**What We Offer**:

- **Competitive Compensation: Wage starting at $23.50 per hour**:

- **Benefits Package**: Extended health care, dental, and vision for those working more than 24 hours per week after three months.
- **Perks and Discounts**: Enjoy discounted rates at over 5hotels in Canada, along with industry rates at various tourism partners and attractions.

**Why Choose Magnolia Hotel & Spa**:

- **Staff Appreciation**: We believe in recognizing and celebrating our team's hard work by:

- Reviewing wage mínimally once annually to ensure competitiveness with in the industry.
- Supporting Staff Recognition Program & Staff Engagement Committee
- Proving a Shoe & clothing allowance - once annually
- Familiarization programs, including complimentary hotel stays and meals in The Courtney Room
- **Growth Opportunities**: From cross-training to advancement, we support your career journey.
- **A Nourishing Environment**: Enjoy award-winning staff meals from The Courtney Room discounted while on shift, and an opportunity to participate in a number of sports team events throughout the year
- **Diverse and Supportive Team**: Join a community that values and embraces individuality.

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: From $23.50 per hour

Additional pay:

- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Evening shift
- Every Weekend
- Holidays

Pay: From $23.50 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay
- Tips

**Benefits**:

- Extended health care

Flexible language requirement:

- French not required

**Experience**:

- Hotel experience: 1 year (required)

Licence/Certification:

- Driving Licence (required)

**Location**:

- Victoria, BC V8W 1B8 (required)

Work Location: In person

Expected start date: 2024-11-11

  • Guest Services Agent

    7 months ago

    Victoria, Canada WildPlay Full time

    If you would love to work in an outdoor environment with fun-loving and adventurous people, we have a job for you! WildPlay Victoria seeks enthusiastic people to help direct our guest's experiences through our forested zip line adventure park. Get paid to play with us! **Job Perks** - Free zip lining - Full and part-time hours available and can change...

  • Guest Service Agent

    2 months ago

    Victoria, Canada Hotel Rialto Full time

    **Guest Services Agent** Hotel Rialto is a 58 rooms, family-friendly hotel centrally located in Victoria, steps from Government Street, Royal BC Museum and the Victoria Harbour. The Guest Services Agent welcomes all guests with warmth and individual attention. The Guest Services Agent facilitates check-ins, check-outs, provide concierge and valet services...

  • Guest Service Agent

    4 months ago

    Victoria, Canada Embassy Inn Hotel Full time

    The Guest Service Agent greets all incoming and departing guests with warmth and individual attention. The Guest Agent assists all guests with check-ins, check-outs, orienting them with their stay, and any requests the guest may have. In addition, they are required to maintain a well-organized room’s inventory and room assignments. **Responsibilities** -...

  • Guest Service Agent

    4 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for...

  • Guest Service Agent

    4 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for...

  • Guest Services Agent

    3 months ago

    Victoria, Canada The Parkside Hotel & Spa Full time

    The Parkside Hotel & Spa is currently seeking an awesome individual to fill the positions of Guest Service Agent! Our Team Members are a fun and inclusive collection of individuals who thrive in a creative and energetic environment. **Responsibilities and Duties** - Assists guests in a friendly, professional manner at both check-in, check-out, and...

  • Guest Service Agent

    6 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **About us.** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest...

  • Guest Service Agent

    6 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Guest Service Agent

    3 months ago

    Victoria, Canada Embassy Inn Hotel Full time

    The Guest Service Agent greets all incoming and departing guests with warmth and individual attention. The Guest Agent assists all guests with check-ins, check-outs, orienting them with their stay, and any requests the guest may have. In addition, they are required to maintain a well-organized room’s inventory and room assignments. **Responsibilities** -...

  • Guest Services Agent

    7 months ago

    Victoria, Canada Accent Inns Inc. Full time

    **Are You the Duck We are Looking For? Take a gander at this post...** Accent Inns, the hotel with a rubber duck in every room, is searching for a full time **Guest Services Agent (Full Time - AM & PM + weekend shifts) **to join our flock of totally unique and fun-loving individuals at our** Victoria **location. Accent Inns is a family-owned, BC-based...

  • Guest Services Agent

    6 months ago

    Victoria, Canada Accent Inns Inc. Full time

    **Are You the Duck We are Looking For? Take a gander at this post...** Accent Inns, the hotel with a rubber duck in every room, is searching for a full time **Guest Services Agent (Full Time - AM & PM + weekend shifts) **to join our flock of totally unique and fun-loving individuals at our** Victoria **location. Accent Inns is a family-owned, BC-based...

  • Full Time

    5 days ago

    Victoria, Canada Hotel Rialto Full time

    **Guest Services Agent** Hotel Rialto is a 58 rooms, family-friendly hotel centrally located in Victoria, steps from Government Street, Royal BC Museum and the Victoria Harbour. The Guest Services Agent welcomes all guests with warmth and individual attention. The Guest Services Agent facilitates check-ins, check-outs, provide concierge and valet services...

  • Guest Service Agent

    7 months ago

    Victoria, Canada Magnolia Hotel & Spa Full time

    **A SMALL HOTEL BIG ON LUXURY AMENITIES** Emanating timeless elegance, The Magnolia Hotel & Spa offers an unparalleled luxury boutique hotel experience in the heart of the city, only steps from Victoria’s Inner Harbour. Welcome to a world of personalized service, thoughtfully appointed rooms, fine dining, and refined personalized guest service. Are you...

  • Full Time

    5 days ago

    Victoria, Canada DoubleTree by Hilton Victoria Full time

    **Guest Service Agent** The Guest Service Agent greets all incoming and departing guests with warmth and individual attention. The Guest Agent assists all guests with check-ins, check-outs, orienting them with their stay, and any requests the guest may have. In addition, they are required to maintain a well-organized room’s inventory and room...

  • Guest Service Agent

    7 months ago

    Victoria, Canada Victoria Marriott Inner Harbour Full time

    **SUMMARY**: Managed by Atlific Hotels, the full-service, upscale Victoria Marriott Inner Harbour overlooks Victoria's vibrant and dynamic downtown, located just steps from world class attractions, shopping, venues, and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is committed to providing exceptional and...

  • Guest Service Agent

    6 months ago

    Victoria, Canada Victoria Marriott Inner Harbour Full time

    **SUMMARY**: Managed by Atlific Hotels, the full-service, upscale Victoria Marriott Inner Harbour overlooks Victoria's vibrant and dynamic downtown, located just steps from world class attractions, shopping, venues, and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is committed to providing exceptional and...

  • Guest Service Agent

    7 months ago

    Victoria, Canada The Victoria Regent Waterfront Hotel & Suites Full time

    Duties include: Greet customers Answer phones/direct calls Make reservations/cancellations Handle cash/credit/debits card transactions Check in/out guests Resolve guest complaints Book tours Ensure guests needs are met Must be proficient with computers, have good communication and organizational skills and a good knowledge of the city including...

  • Guest Service Agent

    7 months ago

    Victoria, Canada HOTEL GRAND PACIFIC Full time

    A full-time position, this is an excellent opportunity for recent Hospitality Management graduates or individuals with previous hotel front desk experience who are looking to join a large, luxury property. **Duties**: - Ensure ensure a pleasant, organized, accurate, and efficient arrival and check-out process for guests - Collaborate effectively with other...

  • Reservations Agent

    6 months ago

    Victoria, Canada Oak Bay Beach Hotel Full time

    The Oak Bay Beach Hotel, recently named **the #1 hotel in Canada** by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work! In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties,...

  • Customer Service Agent

    6 months ago

    Victoria, Canada Harbour Air Group Full time

    **NOW HIRING!** **CUSTOMER SERVICE AGENT, Victoria** **Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look...