Guest Services Agent

4 weeks ago

Victoria, Canada Magnolia Hotel & Spa Full time

**A SMALL HOTEL BIG ON LUXURY AMENITIES**

Emanating timeless elegance, The Magnolia Hotel & Spa offers an unparalleled luxury boutique hotel experience in the heart of the city, only steps from Victoria’s Inner Harbour. Welcome to a world of personalized service, thoughtfully appointed rooms, fine dining, and refined personalized guest service.

Are you ready to be the warm welcome our guests deserve? We're seeking a Guest Services Agent to join our dynamic team

**Guest Services Agent**
The Guest Services Agent is a communication lead with our guests manning the front desk where our guest’s check-in and check-out, and coordinating daily communications between departments to ensure smooth operations of the hotel.

**Qualities We Value**:
**Anticipatory **Service: Go above and beyond to exceed guest expectations, wowing them with personalized touches.

**Team Player**: Collaborate effortlessly with every department, embodying our commitment to exceptional service.

**Calm Under Pressure**: Thrive in a high-volume environment, handling multiple tasks with grace and efficiency.

**Duties and Responsibilities**
- Greet and welcome all guests who travel through the lobby in a warm and thoughtful manner seeking to anticipate guest’s needs and provide service.
- Maintain inventory of vacancies, reservations and room assignments.
- Provide concierge services for guests.
- Recording and passing on messages in full, to both guests and other operating departments.
- Ensuring the entire front desk space is welcoming, neat, professional and presentable.
- Upholding professional, friendly, efficient and effective work composure.
- Preparing check-in and check-out documents for arrivals and departures.
- Parking guest vehicles as required by guests.
- Luggage assistance as required by guests.
- Guest room deliveries as required.

**Knowledge, Skills, and Abilities**
- Knowledge of Front Office Operations and proficiency in all areas.
- Ability to professionally deal with all guests in all circumstances.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to work under pressure and to multitask in potential high-volume area.
- Ability to “WOW” guests with anticipatory service, seeking to exceed the expectations of each guest through personalized service, and strong teamwork and execution.
- MUST be a team player and able to work seamlessly with every department in the hotel to achieve exceptional service.

**Employment Credentials Requirements**
- Previous hotel experience required in a similar role.
- Hotel experience in a similar class of hotel is strongly preferred.
- **Strong knowledge of Victoria required,** with respect to making appropriate guest recommendations for activities, attractions, and restaurant recommendations.
- OPERA CLOUD PMS experience preferred.
- Post-secondary education in hospitality or tourism studies an asset
- Driver's licence is strongly preferred.

**What We Offer**:

- **Competitive Compensation: Wage starting at $23.50 per hour**:

- **Benefits Package**: Extended health care, dental, and vision for those working more than 24 hours per week after three months.
- **Perks and Discounts**: Enjoy discounted rates at over 5hotels in Canada, along with industry rates at various tourism partners and attractions.

**Why Choose Magnolia Hotel & Spa**:

- **Staff Appreciation**: We believe in recognizing and celebrating our team's hard work by:

- Reviewing wage mínimally once annually to ensure competitiveness with in the industry.
- Supporting Staff Recognition Program & Staff Engagement Committee
- Proving a Shoe & clothing allowance - once annually
- Familiarization programs, including complimentary hotel stays and meals in The Courtney Room
- **Growth Opportunities**: From cross-training to advancement, we support your career journey.
- **A Nourishing Environment**: Enjoy award-winning staff meals from The Courtney Room discounted while on shift, and an opportunity to participate in a number of sports team events throughout the year
- **Diverse and Supportive Team**: Join a community that values and embraces individuality.

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: From $23.50 per hour

Additional pay:

- Commission pay
- Overtime pay
- Tips

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Evening shift
- Every Weekend
- Holidays

Pay: From $23.50 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay
- Tips

**Benefits**:

- Extended health care

Flexible language requirement:

- French not required

**Experience**:

- Hotel experience: 1 year (required)

Licence/Certification:

- Driving Licence (required)

**Location**:

- Victoria, BC V8W 1B8 (required)

Work Location: In person

Expected start date: 2024-11-11

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