Guest Service Agent

3 weeks ago


Victoria, Canada The Victoria Regent Waterfront Hotel & Suites Full time

Duties include:
Greet customers

Answer phones/direct calls

Make reservations/cancellations

Handle cash/credit/debits card transactions

Check in/out guests

Resolve guest complaints

Book tours

Ensure guests needs are met

Must be proficient with computers, have good communication and organizational skills and a good knowledge of the city including restaurants and attractions.

Must be able to work evenings, weekends and holidays.

Must have a good understanding of the English language both verbal and written.

The position offered is part-time, possibility of leading to fulltime(16-40 hours per week) Medical/dental benefits provided after 3 months when working 20 hours or more. Wage to be reviewed after 3 months.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $22.00-$24.00 per hour

Expected hours: 16 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Supplemental pay types:

- Commission pay
- Tips

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person



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