Bilingual Sales Representative

4 weeks ago

Mississauga, Canada Sherwin-Williams Full time

RESPONSIBILITIES

**Core Responsibilities and tasks**
- Achieve or exceed sales budget.
- Achieve or exceed margin contribution budget.
- Maintain expenses at or below budget.
- Increase gallon growth.
- Grow opportunity account sales.
- Collect reliable customer/territory information and estimate individual customer potential.
- Conduct competitive product testing and comparisons to S-W and identify current competitors’ strengths and weaknesses and S-W’s competitive advantage.
- Develop territory market development plan and obtain approval.
- Develop a strategy to sell target customers, and identify items or product categories that require specific attention in support of this strategy.
- Develop weekly selling plan and conduct sales calls accordingly, occasionally in conjunction with servicing Store/Facility Manager.
- Determine where customer is in the overall selling process and what steps are necessary to move the process along.
- Conduct product demos to support the selling process
- Obtain information necessary to open a new account and communicate to credit office.
- Complete required call and expense reports on a timely basis.
- Identify sources of sales leads and follow through on leads provided by store/Facility personnel as appropriate.
- Refer appropriate sales leads to Wood Sales Reps.
- Understand servicing store/Facility’s strengths and weaknesses and communicate effectively with staff members to ensure that commitments made are within the store’s capabilities.
- Identify products and quantities that must be carried in inventory to support customer needs and communicate this to store/Facility.
- Identify potential problems and work with Store/Facility Manager to resolve.
- Handle customer complaints within lines of authority and manage process to resolution.
- Assist Store/Facility Manager in resolution of product supply problems.
- Conduct customer surveys.
- Assist in servicing stores/Facilities’ physical inventory.
- Service existing accounts to insure continued loyalty.
- Other duties as assigned.

**Principales responsabilités et tâches**:

- Atteindre ou dépasser le budget des ventes.
- Atteindre ou dépasser le budget de contribution à la marge.
- Maintenir les dépenses dans le budget.
- Augmenter la croissance du gallon.
- Accroître les ventes de comptes d’opportunité.
- Recueillir des renseignements fiables sur le client ou le territoire, et estimer le potentiel individuel du client.
- Effectuer des essais et des comparaisons de produits concurrentiels avec S-W et identifier les forces et les faiblesses actuelles des concurrents, et l’avantage concurrentiel de S-W.
- Élaborer un plan de développement du marché territorial et obtenir l’approbation.
- Élaborer une stratégie pour vendre aux clients cibles et cerner les articles ou les catégories de produits qui nécessitent une attention particulière à l’appui de cette stratégie.
- Élaborer un plan de vente hebdomadaire et effectuer des visites de vente en conséquence, occasionnellement en collaboration avec le gérant du magasin/gestionnaire de l’installation.
- Déterminer où se trouve le client dans le processus de vente global et quelles étapes sont nécessaires pour le faire avancer.
- Réaliser des démonstrations de produits pour appuyer le processus de vente
- Obtenir les renseignements nécessaires pour ouvrir un compte et communiquer avec le bureau de crédit.
- Remplir les rapports d’appels et de dépenses requis en temps opportun.
- Identifier les sources de pistes de vente et assurer le suivi des pistes fournies par le personnel du magasin/de l’installation, le cas échéant.
- Diriger les pistes de vente appropriées vers les représentants du bois.
- Comprendre les forces et les faiblesses du magasin/de l’installation et communiquer efficacement avec les membres du personnel pour s’assurer que les engagements pris respectent les capacités du magasin.
- Identifier les produits et les quantités à conserver dans les stocks pour répondre aux besoins des clients et les communiquer au magasin/à l’installation.
- Identifier les problèmes potentiels et collaborer avec le gérant du magasin/gestionnaire de l’installation pour les résoudre.
- Traiter les plaintes des clients dans les relations hiérarchiques et gérer le processus jusqu’à la résolution.
- Aider le gérant du magasin/gestionnaire de l’installation à résoudre les problèmes d’approvisionnement en produits.
- Mener des sondages auprès de la clientèle.
- Aider au processus d’inventaire physique des magasins/installations.
- Servir les comptes existants pour maintenir la loyauté.
- Autres tâches attribuées.

QUALIFICATIONS

**Position Requirements**:
**Required**:

- Bilingual French and English
- High school education or equivalent is required
- Strong communication and interpersonal skills and the ability to work with all levels of internal and external contacts. Ability to interface effectiv

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