Bilingual Inside Sales Representative

3 months ago

Mississauga, Canada Fuzion Flooring Full time

**Fuzion Flooring - Customer Service Representative - Bilingual (FULL TIME)**

**Reporting to - Customer Service Manager**

**Fuzion Flooring** is a North American distributor of luxury flooring with its head office in Mississauga Ontario. At Fuzion, we are committed to going beyond expectations to offer a product, service and experience start-to-end. We are:

- **Passionate**_ _- Providing the best floor covering solutions._
- **Innovative**_ _- Engineering, product development, global supply, and daily operations to deliver the best product value._
- **Honest**_ _- Upholding the highest standards in all our actions._
- **Accountable**_ _- Delivering on our commitments_
- **Respectful**_ _- Encouraging development and rewarding performance_

We are currently looking for a bilingual inside sales professional to join our customer service team The Customer Service Representative (Bilingual) is a central member of the Inside Sales team whose focus will include entering and checking order data to ensure efficient and accurate order processing.

**Key Responsibilities**:

- Performing a range of administrative tasks to support the sales team and customers within specific sales territories.
- Managing customer accounts including reviewing pricing levels for accuracy, freight overview, oversee customer delivery requirements by order, sample updates and replacement requirements.
- Reviewing territory open order reports daily for dates, stock, shipping requirements, etc.
- Reviewing all orders placed to identify additional sales opportunities.
- Build relationships with customers through friendly, engaging communication.
- Answering customer phone calls and respond swiftly and courteously to customer complaints, inquiries, PK requests, stock checks, technical assistance.
- Providing up to date information to Operations/Supply Chain and Sales
- Expediting sales orders to ensure OTD targets are met.
- Providing coverage for other members of the team as needed for vacation and other absences.
- Performing data entry tasks as necessary.

**Knowledge & Skills Required**
- Bilingual French/English is required.
- Flooring experience preferred.
- 3-5 years Customer Service Experience
- Excellent time management and organization skills
- Interpersonal skills are essential to the job as it involves customer support and building genuine relationships with both customers and Territory Sales Managers.
- Sensitive to the needs and concerns of customers, always remaining courteous while swiftly responding to requests.
- Strong attention to detail.
- Ability to keep track of several accounts with different requests and preferences.
- Good working knowledge of company policies, products, specifications, and services.

**Why you’ll love working at Fuzion**
- Company culture that is based on respect, collaboration, and continuous improvement; we are always working to enhance the employee experience
- Comprehensive benefit package that includes health & dental benefits, long-term disability, RRSP matching, and employee rewards programs.
- Education Assistance and Development program for employees; we invest in your development so you can grow within the company
- Proudly Certified by Great Place To Work® in 2024

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Inside sales: 3 years (required)

**Language**:

- French (required)

Work Location: Hybrid remote in Mississauga, ON L5N 7J7

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