Operations, Ocean Exports

4 days ago

Milton, Canada DSV Full time

**DSV - Global transport and logistics**

Location: CAN - Milton, Yukon Court
Job Posting Title: Operations, Ocean Exports
Time Type: Full Time

Purpose of the position

This position is part of DSV Air & Sea division. The primary duty is to process shipment that range in complexity, which may include overland road, oversized or out of gauge shipments.
These tasks are to be performed within the Company standards with emphasize on cost efficiency and industry standards.

Key Tasks
- Receive, review and process export shipments from local shippers and DSV offices worldwide
- Confirm incoterms, billing parties and shipping green light with the shipment stakeholders.
- Arrange bookings with shipping lines carriers and other vendors as needed.
- Communicate with worldwide offices/agents regarding documentation for exports.
- Monitor the process of the shipment using track and tracing tools
- Adhere to all domestic and international shipping regulations.
- Provide excellent and timely customer service, by informing clients of the status of shipments and referring clients to a higher-level authority when questions are beyond scope of responsibility.
- Advise department Supervisor, or Manager of any transaction problems or irregularities.
- Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
- Ensure accurate and timely billing, and follow up on payment if a COD customer
- Ensure costing is accurate and updated in a timely manner
- Ensure department KPI are being met / adhered to.
- Negotiate with cartage companies, warehousing and shipping lines as needed
- Ensure accurate and timely billing, and follow up on payment if a COD customer
- Ensure costing is accurate and updated in a timely manner
- Perform other duties as assigned.

All staff:

- Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the Quality Health Safety Environment policy.
- It is the responsibility of all staffs to ensure that their day to day activities embrace sustainability/Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

Due to the dynamic nature of our industry, your accountabilities and role may change.

Decision Making Authority
- Exceptional in handling, resolving and/ or escalation if necessary

Function / Market & Industry Knowledge / Business Acumen / Process working
- Industry knowledge, which may include DG / GDP certification

Skills & Competencies

COMMUNICATION & PRESENTATION
- Effective listening
- Willingness to engage in new projects and additional tasks to assist the department / team
- Ability to clearly and concisely present both written and/or oral information
- Communicate with clients, coworkers, in a clear, concise, and timely manner.

ACCOUNTABILITY
- Capable to make informed judgments and to generate practical, timely solutions
- Capable of recognizing a mistake and taking ownership for mistakes that might have occurred while processing a shipment.
- Ability to find pragmatic solutions by using decision making techniques
- Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutions
- Supports organizational commitment to ISO 9001, ISO 45001 certification - Montreal location

CUSTOMER ORIENTATION
- Ensure continuously focus on identifying and meeting customer current and future needs in a proactive approach
- Readiness to provide alternatives and optimized solutions to the Customer
- Ability to establish a successful long-term business partnership with internal and external customers

COLLABORATION AND INFLUENCE
- Ability to work with different cultures and to manage cross functional interfaces
- High priority for teamwork
- Team player
- Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trust

RESULT ORIENTATION
- Ability to set robust plans well in advance and to initiate action to move projects forward
- Planning & Organizing (Ability to prioritize, plan, assign & control)
- Time management (monitoring performance against deadlines and milestones)

PERSONAL EXCELLENCE
- Integrity
- Act as a Role Model for Group Values and fully adhere to the Code of Conduct
- High energy and resilience
- High commitment and positive attitude in the face of setbacks and obstacles
- High stress level (Ability to work under pressure and deal with tight deadlines)
- Be authentic, approachable, open and honest

Educational background / Work experience
- High school diploma or equivalent
- A minimum of two years international transportation industry experience preferred, or a minimum of two years of college courses in supply chain logistics, international transportation, or a related field of study.
- CIFFA certi

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