Production Support Analyst

1 week ago

Montréal, Canada Société Générale Full time

**Responsibilities**:
**ABOUT THE JOB**:
The SG Montreal Solutions Center (SG MSC) is part of the SG Group and is mandated to provide local services in support of the banking and investment activities of the Societe Generale Group (SG CIB). MSC provides support, development, and infrastructure resources for several services.

**What will be your DAY-TO-DAY?**
- Quickly resolve functional and technical issues and report incidents to the appropriate chain of command. End users: traders, sellers, auditors, middle office.
- The automation of controls is an indicator for monitoring the proper functioning of contribution and negotiation tools and the associated reference documents
- Liaise with teams in New York, Paris, Hong Kong
- Understand the regulated environment and the constraints of customer activity
- Perform post-deployment testing of new versions (quality assurance)
- Process queries and ad-hoc queries of user search data
- Respond to the user within a defined deadline depending on the seriousness of the problem, document and follow up (case study, problems, impact studies, action plan)
- Technical research process using sources such as error logs and technical product documentation and identifying solutions to resolve issues and improve efficiency.
- Comply with internal standards, IT standards and processes (ITIL)
- Timely communication of production and project status to customer and IT management.
- Effective oral and written communication with different audiences and at appropriate levels.
- Collaboration with the development teams (NY / Paris) for the management of new versions
- Collaboration with the global support team (Paris/Asia) to ensure quality support for end users
- Effectively manage the customer relationship with the end user community

**Profile required**:
**Skills and Qualifications**:
**Must Have**:

- SQL (SQL Server, Oracle...) for more than 2 years
- 2+ years Unix, Linux and Windows server environment

**Nice to have**:

- Programming knowledge
- Languages: English/French a

**Education**:

- Bachelor's degree in computer science or other related university degree

**Why join us**:
**OUR Benefits**:
**WHAT WE DO DIFFERENTLY AT SOCIÉTÉ GÉNÉRALE**

Competitive compensation & benefits offering, including but not limited to:

- Minimum of 20 Vacation days + 4 personal days
- Supportive Maternity, paternity, parental and adoption leave policy
- Health spending ($2,000/year) and personal spending ($1,000/year) accounts with 75+ eligible reimbursement categories (health, training, electronics etc.)
- Fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family
- Various Employee Resource Groups (ERG) to engage with such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- A culture of continuous development by encouraging our employees various training programs (online training and coaching platform such as Coursera, GoFluent, Pluralsight, First Finance, and others)

**Business insight**:
OUR CULTURE:
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

D&I:
Our Diversity & Inclusion Mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
- Our Diversity & Inclusion Vision:
- Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
- Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
- Engage our community and marketplace, and position the organization to meet the needs of all its clients

HYBRID WORK ENVIRONMENT:
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable Business lines will determine and communicate the work arrangements that best meet their business needs.

LI-CP1

We strive to write our postings as inclusively as possible. If only one gender is used, it applies to all gender identities.
- Reference:

- **23000DZK**
- Entity:

- **Montreal Solution Center 1**
- Starting date:

- **2023/06/19**
- Publication date:

- **2023/04/24

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