Coordinator - Guest Experience Programs

3 weeks ago

Vancouver, Canada Vancouver Airport Authority Full time

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Passenger Experience is an integral part of YVR’s mission of delivering a memorable travel journey for our guests. The Passenger Experience team drives effortless travel for our guests, while also providing an experience that is reflective of YVR, the partnership with Musqueam and our commitment to serve our community by ensuring our guests feel well taken care of throughout their journey at the airport.

**Position overview**

As the **Coordinator-Guest Experience Programs**, you will be providing critical support to the Guest Experience team in a variety of ways. You will provide administrative support to the office team, assist with implementing and coordinating Guest Experience programs, and support the daily operation of the Guest Experience team.

**Key responsibilities include**:

- Communicating key operational changes and following-up with Supervisors, Zone Leads, office staff and Guest Experience Representatives
- Assisting with the distribution of uniforms and coordinating uniform inventory
- Coordinating and supporting airport-wide recognition program
- Acting as first point of escalation for Guest Experience representatives
- Ensuring all supplies for the Guest Experience operation are ordered and stocked
- Assisting with training and onboarding of new Guest Experience employees
- Assisting with the implementation of new programs and processes or projects
- Assisting with the coordinating of special events including group requests and other operational requests

**Key qualifications include**:

- At least two years’ relevant customer service experience, supplemented by at least one year of post-secondary education; or an equivalent combination of training and experience
- Excellent interpersonal and communication skills, both verbal and written with the ability to build and maintain relationships with key internal and external stakeholders
- Excellent judgement, analytical and decision-making skills with the ability to multitask and quickly solve problems in real time
- High levels of diplomacy and tact
- Knowledge of airport operations

**Who We Are**

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. We strive to provide an environment that reflects the diversity of our communities, allowing us to better serve them.

Join us on this journey as we continue to transform our airport to better serve our communities.

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