Guest Experience Agent

5 months ago

Vancouver, Canada BC Indigenous Housing Society Full time

**JOIN OUR TEAM **

**GUEST EXPERIENCE AGENT**

(Casual employment, extendable based on business needs)

**ABOUT US**

Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair
Trade Gallery. The Lodge is operated by BC Indigenous Housing Society (BCIHS) and is Canada's first Indigenous Arts and Culture Hotel and host of a renowned Artist-in-Residence Program. Our Guest Experience Agents are responsible for all aspects of lodge guest services to ensure guests have a memorable and enjoyable stay.

**ABOUT YOU**

You are outgoing, enthusiastic, and people-centred. Going the extra mile to make guests happy comes naturally for you, and guest reviews will reflect the excellent service you and the team provide to every visitor.

You have a pleasant and professional disposition and you approach your role with flexibility, great communications and respect for all. You are capable of juggling multiple tasks and priorities - welcoming guests, managing online and phone bookings, verifying guest payments at check-in, responding to questions about local attractions and restaurants and arranging transport services for guests. You’re great at solving problems and handling unexpected issues with great follow through.

**THE ROLE**
- Receives and manages reservations made online and by telephone and prepares upcoming check-in packages
- Greets and checks guests in and out
- Maintains booking information
- Reports guest complaints or security issues
- Communicates with housekeeping staff for check-ins, check-outs, unexpected stayovers, and departures
- Supports and facilitates gallery services as required
- Serves as a host at Lodge site conferences or events and ensures preparations are made
- Follows all BCIHS and Skwachàys policies, procedures, and service standards

**To be the best fit for this position you will need**:

- High School Completion
- Previous hospitality experience (at least one year).
- Retail sales and knowledge of Indigenous culture and art
- Good communication skills
- Strong aptitude for guest relations, handling multiple priorities under pressure and teamwork
- Ability to work weekdays, weekends and holidays and various shifts on a casual/on-call basis.
- RoomKeyPMS or related Property Management Systems (PMS) knowledge for front desk operations
- Professional appearance and demeanor
- Able to ensure confidentiality, respect, security, and privacy of lodge guests is maintained
- B Safe from go2HR and Serving it Right (SIR) certification are assets.

We demonstrate our values through 7 Laws:

- Health Happiness Humbleness Generation Generosity Forgiveness Understanding_

**Job Types**: Part-time, Casual

Pay: $20.00-$24.00 per hour

Expected hours: No more than 37.5 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you identify as Indigenous?

Are you highly proficient in us of software including Word, Database programs?

**Experience**:

- Hospitality/Customer Service: 2 years (required)

Work Location: In person

  • Bilingual Guest Experience Centre Consultant

    5 months ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Experience Agent

    5 months ago

    Vancouver, Canada BC Indigenous Housing Society Full time

    **JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...

  • Guest Experience Agent

    5 months ago

    Vancouver, Canada BC Indigenous Housing Society Full time

    **JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...

  • Guest Service Agent

    1 month ago

    Vancouver, Canada OPUS Vancouver Full time

    As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure. Ensuring they have a memorable experience with us by making emotional connections with them. **Responsibilities**: - Greet, check-in, respond to requests and settle accounts while providing exceptional service - Take initiative to add a...

  • Guest Service Agent

    2 months ago

    Vancouver, British Columbia, Canada GROWTH TREASURE COVE RESORT LTD. Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Growth Treasure Cove Resort Ltd. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests and assign...

  • Guest Service Agent

    2 months ago

    Vancouver, British Columbia, Canada GROWTH TREASURE COVE RESORT LTD. Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Growth Treasure Cove Resort Ltd. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests and assign...

  • Guest Service Agent

    4 weeks ago

    Vancouver, British Columbia, Canada GROWTH TREASURE COVE RESORT LTD. Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Growth Treasure Cove Resort Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests...

  • Guest Service Agent

    4 weeks ago

    Vancouver, British Columbia, Canada GROWTH TREASURE COVE RESORT LTD. Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Growth Treasure Cove Resort Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests...

  • Guest Service Agent

    4 weeks ago

    Vancouver, British Columbia, Canada GROWTH TREASURE COVE RESORT LTD. Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Growth Treasure Cove Resort Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register arriving guests...

  • Guest Services Agent

    5 months ago

    Vancouver, Canada Days Inn Vancouver Downtown Full time

    Job Summary: **Responsibilities**: - Greet and welcome guests upon arrival with a friendly and professional demeanor - Assist guests with check-in and check-out processes efficiently - Handle guest inquiries and provide accurate information about hotel services, facilities, and local attractions - Manage reservations and room assignments to optimize...

  • Guest Experience Expert

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Front Desk Agent, Pay Range: $27.26 - $30.28 / hour, Part Time **Job Number** 24040282 **Job Category** Rooms & Guest Services Operations **Location** Metropolitan Hotel Vancouver, 645 Howe Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Services Agent

    6 months ago

    Vancouver, Canada Accor Full time

    Company Description Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde...

  • Hotel Guest Service Agent

    5 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Guest Service Agent

    5 months ago

    Vancouver, Canada Paradox Hotel Vancouver Full time

    **Job description** **Company description** Paradox Hotel Vancouver is a boutique hotel offering an eclectic mix of comfort and style. Here, contemporary laid-back luxury, comfortable rooms, and incredible amenities are just the beginning. We pride ourselves on our unconventional approach to hospitality; where over-the-top service, upscale offerings, and a...

  • Hotel Guest Service Agent

    5 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Guest Service Agent

    5 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Guest Service Agent

    5 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Guest Service Agent

    5 months ago

    Vancouver, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Service Agent

    5 months ago

    Vancouver, Canada Sutton Place Full time

    Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with...

  • Guest Service Agent

    3 weeks ago

    Vancouver, British Columbia, Canada GROWTH TREASURE COVE RESORT LTD. Full time

    Job Title: Guest Service Agent - Hospitality ExpertJob Summary: We are seeking a highly skilled Guest Service Agent to join our team at Growth Treasure Cove Resort Ltd. As a Guest Service Agent, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining a high level of customer...