Guest Programs Lead

3 weeks ago

Vancouver, Canada Lululemon Full time

who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
Our focus is on building guest loyalty through driving retention, frequency and brand love with various guest programs and offers. The team is always identifying opportunities for enhancing and differentiating our offerings. Our constant aim is to inspire even deeper guest engagement with the brand through the triangulation of data/analytics, insights, consumer trends and mindsets - to collaborate with others to create alignment on a common strategy.
**a day in the life**: what you’ll do
- Lead the project management and daily operations of our strategic offer initiatives
- Establish internal operational efficiencies around our strategic offers and leverage new tools / channels to improve our guest experience
- Enroll and work cross functionally with numerous stakeholders across the organization
- Partner with technology and product teams to enhance our offer capability
- Lead program development initiatives and tracking of performance (member growth, revenue, etc.)
- Explore new opportunities to diversify and grow our strategic offers, both internally and externally
- Support with the development of our offer strategy and roadmap

qualifications
- Undergraduate degree in business or related field with 5 years’ experience in program management, operations or loyalty
- Proven project management and operations experience with the ability to identify and prioritize key tasks to keep projects on track
- Proven experience executing new initiatives and collaborating with multiple stakeholders with different points of view
- Strong ability to think strategically and work with ambiguity
- Exceptional interpersonal and communication skills; ability to quickly build relationships and collaborate

must haves
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Compensation and Benefits Package
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks, mentorship programs, and leadership series (to name a few)

**Note**: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
This role is classified as Hybrid under our SSC Workplace Policy: In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.
LI-Hybrid
LI-NS1

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