Guest Experience Ambassador

3 weeks ago

Vancouver, Canada Vancouver Convention Centre Full time

At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.

As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to premier conferences, trade shows, banquets and more.

We are currently searching for Guest Experience Ambassadors to join our team.

Reporting to the Manager, Guest Experience, this position will be responsible for providing concierge services and be the first point of contact for guests and clients of the Vancouver Convention Centre. The Guest Ambassador will ensure all guests are met with a courteous and professional welcome while upholding our service excellence standards by responding to any inquiries or provide direction to event spaces.

**Hourly rate**: $22.75

**WHAT YOU WILL DO**:

- Welcome and greet all visitors to the facility.
- Answer guest or client inquiries. Handle guest comments and concerns in a timely and professional manner, ensuring guests’ needs are met to the highest level of satisfaction.
- Answer and direct calls as appropriate.
- Direct guests and clients to their event spaces.
- Provide tourist, city, transport and restaurant information to guests and clients.
- Operate the Business Centre and the Lost and Found departments.
- Provide site tours for visitors and provides accurate information.
- Monitor local websites for upcoming events to ensure information is accurate.
- Participate as an Event Host for a variety of events in the facility.
- Monitor the site for any suspicious activity and redirect or report to Security team to ensure the safety of all guests, clients and team members.
- Ensure the lobby and front desk are clean, tidy and well maintained.

**WHAT YOU WILL BRING**:

- High school diploma or equivalent.
- Combination of post-secondary education in Business, Hospitality, or Event Management and 1-3 years’ relevant work experience in a customer service role.
- Exceptional communication skills, able to clearly express ideas, thoughts and concepts verbally and in writing. Speaks clearly and distinctly in a professional, friendly and effective manner.
- Must be physically able to stand for extended periods of time.
- Knowledge and experience using MS Office including Word, Excel, Outlook and other related software.
- Basic knowledge of EBMS or a general central reservations system.
- Demonstrated ability to effectively collaborate in a team environment and able to work independently.
- Passionate and committed to providing outstanding experiences for guests and clients.
- Friendly and personable demeanour.

**HOW TO APPLY**:
Please note that we can only consider applicants who are eligible to work in Canada.

  • Guest Experience Centre Consultant

    4 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    2 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    4 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Bilingual Guest Experience Centre Consultant

    3 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vancouver)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Experience Ambassador

    2 months ago

    Vancouver, Canada Vancouver Convention Centre Full time

    At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...

  • Guest Experience Ambassador

    4 weeks ago

    Vancouver, Canada BC Pavilion Corporation Full time

    Guest Experience Ambassador Vancouver Convention Centre, 1055 Canada Place, Vancouver, British Columbia, Canada Req #411 Monday, May 6, 2024 At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. ...

  • Guest Experience Ambassador

    6 days ago

    Vancouver, British Columbia, Canada Vancouver Convention Centre Full time

    At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.As British Columbia's flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...

  • Guest Experience Ambassador

    6 days ago

    Vancouver, British Columbia, Canada BC Pavco Full time

    Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.The award-winning Vancouver Convention Centre owned and operated by the BC Pavilion Corporation (PavCo), is currently searching for a casual Guest...

  • Guest Experience Ambassador

    6 days ago

    Vancouver, British Columbia, Canada BC Pavco Full time

    Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities.The award-winning Vancouver Convention Centre owned and operated by the BC Pavilion Corporation (PavCo), is currently searching for two casual Guest...

  • Guest Experience Ambassador

    1 month ago

    Vancouver, Canada Vancouver Convention Centre Full time

    At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global attendees to...

  • Guest Experience Ambassador

    3 weeks ago

    Vancouver, Canada Vancouver Convention Centre Full time

    Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities. The award-winning Vancouver Convention Centre owned and operated by the BC Pavilion Corporation (PavCo), is currently searching for two casual...

  • Guest Experience Ambassador

    2 weeks ago

    Vancouver, Canada BC Pavco Full time

    Our vision is to be the global leader in outstanding venues and events with a mandate to generate economic and community benefit for the people of British Columbia through prudent management of public facilities. The award-winning Vancouver Convention Centre owned and operated by the BC Pavilion Corporation (PavCo), is currently searching for a casual Guest...

  • Guest Hospitality Ambassador

    1 week ago

    Vancouver, Canada Shangri-La Hotel Full time

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular...

  • Guest Services Ambassador

    4 weeks ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Guest Services Ambassador

    2 weeks ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Guest Experience Supervisor

    6 days ago

    Vancouver, British Columbia, Canada Vancouver Aquarium Full time

    Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...

  • Guest Experience Assistant

    6 days ago

    Vancouver, British Columbia, Canada Amacon Full time

    About UsWentworth Hospitality Group (Amacon's hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experienceThe Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet...

  • Guest Ambassador

    2 weeks ago

    West Vancouver, Canada Wish Dry Bar Full time

    Wish Dry Bar is a brand new salon in West Vancouver (Since Jan 2021) Situated next to great shops and restaurants by the sea wall. Easy bus route from downtown Vancouver. Our plan to is expand Wish Dry bar in North America by offering great service to our clients and creating a very happy work environment for our employees. We offer exceptional service to...

  • Guest Hospitality Ambassador

    4 weeks ago

    Vancouver, Canada Shangri-La Hotels Full time

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular...

  • Guest Hospitality Ambassador

    14 hours ago

    Vancouver, Canada Shangri-La Hotels Full time

    Create moments of joy that truly matter. Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city’s most popular...