Guest Experience Guide

5 months ago

Vancouver, Canada FlyOver Attractions by Pursuit Collection Full time

What perks can you expect?:
The wage for this role is $17.00 hourly and a full breakdown of perks and wages will be broken down during the interview process.

Overview:
As a Guest Experience Guide you will be empowered to ensure our guests receive both accurate expectations about the Flyover experience as well as a memorable impression of the attraction. Guest Experience Guides not only make sure the ticketing and entry process is as seamless as possible, but also that the movement of guests throughout the whole experience is safe and efficient. Guest Experience Guides must be comfortable speaking in front of, and directing large crowds of people, as well as working both inside and outdoors. Representing a popular attraction in Vancouver, Guest Experience Guides are responsible for creating and sustaining a fun environment for fellow team members and guests alike. Guest Experience Guides should always strive to represent both Flyover as well as Vancouver in a positive, guest first attitude.

What will you do in this job?:
Reporting to the Guest Experience Supervisors and Guest Experience Manager, your duties include, but are not limited to:

- Greeting guests and answering questions in a welcoming and positive manner
- Ensuring accurate information is provided to guests; ensuring adequate expectations
- Taking and editing photos of guests, while being knowledgeable about the photo packages and backgrounds
- Handling cash transactions, ticket sales and other retail duties as required
- Organizing large groups of people into correct queues, while calculating and communicating accurate wait time information
- Directing guests around the different areas of the attraction and assisting them onto the iRide gondolas
- Ensuring all ride safety precautions are met, and informing the Operator and Supervisors of any concerns
- Communicate efficiently using proper radio protocol
- Assisting with evacuation procedure in the event of an emergency and follow emergency preparedness plan
- Possessing knowledge about Vancouver and other attractions
- Flexibility to complete various tasks in different roles

What skills and experience do you need for this job?:

- Availability to work a variety of shifts including evenings, weekends and Holidays
- Be comfortable working on your feet for extended periods of time in both an indoor andoutdoor environment
- Ability to lift loads of up to 30 pounds as necessary
- Extensive knowledge about Vancouver and local area
- Experience in the tourism/hospitality industry
- Cash handling and public speaking
- Public speaking experience an asset
- Fluency in a second language in addition to English
- FoodSafe Level 1 certification or equivalent
- Serving it Right certification equivalent an asset

What will your work environment be like?:
**ABOUT FLYOVER ATTRACTIONS**
The FlyOver attractions team brings new attractions to life and oversees existing operations. FlyOver, the Ultimate Flying Ride, utilizes state-of-the-art technology to give you the feeling of flight. You hang suspended, feet dangling, before a 20-metre spherical screen while our film whisks you away on an exhilarating journey across some of the world’s most iconic landscapes. Special effects, including wind, mist and scents, combine with the ride’s motion to create an unforgettable experience. Currently, there are FlyOver’s located in Vancouver, B.C., Reykjavik, Iceland, Las Vegas Nevada and coming soon - in Toronto and Chicago. Several future FlyOver locations are proposed and are in the development stage.

**ABOUT PURSUIT**
Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products

Closing:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

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