Office Manager

5 months ago

Ontario, Canada HME Full time

**What you will do in the position**:

- Manage all incoming customer calls for order placement, order status, invoicing questions, and technical support. The latter will be forwarded to office technical staff.
- Process customer orders in Microsoft AX system.
- Support office logistics processes including some receiving, picking, packing, and shipping.
- Support parent company office inquiries involving inventory, accounting, and specific customer orders.
- Monitor, manage, and purchase office supplies and parts inventory.
- Manage facility cleaning and simple facility maintenance items.

**What you will need to succeed in this position**:

- Minimum 4 years customer service experience required.
- French speaking required
- 2-year college degree preferred.

At CE you will have the opportunity to learn and grow while developing our future products. Our benefits package includes tuition reimbursement; 5 weeks of personal time off which is inclusive of vacation, personal days off, sick leave and one week of Christmas break, 8 paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and a retirement savings-registered pension plan.

CE est actuellement à la recherche d'un Office Manager. L'**Office Manager** fonctionne comme la principale ressource de communication du bureau, interagissant avec les clients (et le bureau à domicile) par téléphone, par courrier électronique et en personne. Le poste supervise également l'entretien de base des installations, les fournitures de bureau et l'entretien des installations. équipement et interaction avec les bureaux de la société mère.

**Ce que vous ferez dans le poste**:

- Gérer tous les appels clients entrants pour passer une commande, l'état de la commande, les questions de facturation et l'assistance technique. Ce dernier sera transmis au personnel technique du bureau.
- Traiter les commandes des clients dans le système Microsoft AX.
- Soutenir les processus logistiques du bureau, y compris certains processus de réception et de prélèvement, emballage et expédition.
- Prise en charge des demandes de renseignements du bureau de la société mère concernant l'inventaire et la comptabilité, et les commandes clients spécifiques.
- Surveiller, gérer et acheter des fournitures de bureau et inventaire des pièces.

**Ce dont vous aurez besoin pour réussir dans ce poste**:

- Minimum 4 ans d'expérience en service client requis.
- Francophone requis
- Diplôme universitaire de 2 ans préféré.

Chez CE, vous aurez l'opportunité d'apprendre et de grandir tout en développant nos futurs produits. Notre ensemble d'avantages sociaux comprend le remboursement des frais de scolarité ; 5 semaines de congés personnels comprenant des vacances, des jours de congé personnels, des congés de maladie et une semaine de vacances de Noël, 8 jours fériés payés, une couverture médicale, visuelle et dentaire, une assurance pour animaux de compagnie, une assurance-vie et un régime de retraite enregistré d'épargne-retraite.

**About HME

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