Field Resource Specialist

5 months ago


Quebec City, Canada NCR Atleos Full time

À propos de NCR

NCR Corporation (NYSE : NCR) est un chef de file dans la transformation, la connexion et l’exploitation de plateformes technologiques pour les services bancaires autogérés, les magasins et les restaurants. NCR a son siège social à Atlanta, en Géorgie, et emploie 38 000 personnes mondialement. NCR est une marque de commerce de NCR Corporation aux États-Unis et dans d’autres pays.

**Requirements**:

- Bilingual (French Canadian & English).
- Basic knowledge of Quickbase an asset.
- Must be comfortable and proficient at multitasking and to manage workload unsupervised.
- Be a productive, inclusive team member, working with fellow FSRs (Field Resource Specialists) throughout Canada. Collaborate with the team to come up with new ideas to help improve our working ecosystem. Enhance our customer’s experience.
- Review of company security polices with employees when required so that procedures pertaining to customer assets entrusted in our care are followed to mitigate the potential of loss of said assets.

Role Summary:
The Field Resource Support member is responsible for Daily support of the Branches under your charge.
- Covering when fellow team members are on leave, responsible for their branches until their return.
- Responsible for the safe keeping of customer Key / software assets stored in the office safes. Ensure everything is always secured when not in the office.
- Responsible for the upkeep of inventory of customer assets within the branches under your charge. Customer assets include access Keys, access cards access FOBs, Customer software, assigned via Key Management Database program.
- Inventory of NCR assets assigned to various employees, Laptops, smartphones, work tools into the Key Management Database program.
- Monitor Access incident reports. Escalate issues accordingly to respective account support representatives to resolve problems reported in a timely manner.
- Liaise with customer account support representatives as a go between to aid in the support of our customer commitment agreements.
- Liaise with Global security representatives when updates / changes need to be made when site security risks change. Also assist if security related requests are asked of them for areas under your charge.
- When required, manage and distribute newly released customer software, customer keys, customer access cards, etc. to be distributed to branches under your charge as per requirements.
- Performing technician asset audits to ensure all company and customer assets assigned, are in their possession. Complete auditing of customer financial key rings, alarm FOBs, access cards, customer assigned software and other assigned tools and documents. This is to ensure what they have in their inventory is what is being accounted for. Also review of security policy and procedures make sure they are followed to mitigate the possible loss of assets. While performing audits, you will do ring cleanups for temporarily attached keys ensuring the obsolete keys are removed, and other various related tasks during the audit process. You will work with the territory manager to ensure all audits are completed by the end of each quarter. Any discrepancies, to be brought up to their respective TM.
- Travel will be required on occasion to complete quarterly audits for out-of-town branches under your charge. You will perform ring cleanups for temporarily attached keys ensuring the obsolete keys are removed, and other various related tasks during the audit process.
- Responsible for sending quarterly audit forms to contractor branches under your charge. They will in turn submit completed audit forms to be entered into the Key management database. You will work with the territory manager to ensure all audits are returned and completed by the end of each quarter. Any discrepancies, to be brought up to their respective TM.
- When new employees are hired, you will go through the Kit assignment process. Review of NCR security policy and procedures, ensuring they understand / follow all procedures that are in place as per security policy and customer requirements.
- When employees leave / are terminated. Ensure all NCR / Customer assets are returned prior to the employee leaving. Any discrepancies, to be brought up to the TM in charge.
- Management of customer location ‘Tags’ that are populated for all sites under your charge. Updating of tag locations for new installs to be done in ES Oracle and Key management database.
- Monthly updating of site listing files on SharePoint site, so that dispatchers have access to all updated changes made prior.

Telecom Duties include:

- New phone assignments in branches under your charge. Covering when fellow team members are on leave, responsible for fulfilling telecom requests until their return.
- Preparation and assignment of new cellphone requests made via Canada Telecom folder. Ensuring phones are fully programmed as per company requirement, fully operational for a



  • Quebec City, Canada Kativik Regional Government (KRG) Full time

    The Kativik Regional Government (KRG) is a supra-municipal organization with jurisdiction over the territory of Québec located north of the 55th parallel. The KRG is currently seeking to recruit an autonomous and professional individual to work, in the capacity of; HUMAN RESOURCES SPECIALIST Reporting to the Director, Human Resources the Human Resources...


  • Quebec City, Canada Parks Canada Full time

    Parks Canada - Gaspesie Field Unit Forillon National Park of Canada (Québec), Gaspé (Québec) PM-05 - Indeterminate - Permanent $96,535 to $104,361 For further information on the organization, please visit Parks Canada **Closing date: 19 September 2024 - 23:59, Pacific Time** **Who can apply**: Persons residing in Canada, and Canadian citizens and...


  • Quebec City, Canada UFP Industries Full time

    At UFP, our sales positions are the foundation of our business. In these roles, you'll gain a comprehensive understanding of the industry as you pursue a lucrative and rewarding career in sales. We foster a work hard, play hard culture, and believe our customer relationships are the key to our success. If you're passionate about working with customers, have...


  • Quebec City, Canada ANTECH diagnostics Full time

    We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility,...


  • Quebec City, Canada Edwards Lifesciences Full time

    Assess new product and procedure development, patient selection criteria development, patient screening, and early clinical imaging training/case support for both novel and iterative devices. **Key Responsibilities**: Analyze imaging and/or oversee third party image analysis for patient screening and contribute an opinion to the assessment of potential...


  • Quebec City, Canada Edwards Lifesciences Full time

    Provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation. Develops clinical education materials in connection with clinical investigations. **Key Responsibilities**: - Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as...


  • Quebec, Canada NES Fircroft Full time

    NES Fircroft is a leading global technical recruitment company providing professional contract and permanent staff to a diverse world-wide client base within the oil & gas Industry.*** This is not an IT position. This is a field based Client support role, consulting on Cone Crushers and other mining equipment. ***Job Title: Field Technical Support Specialist...


  • Quebec, Canada NES Fircroft Full time

    NES Fircroft is a leading global technical recruitment company providing professional contract and permanent staff to a diverse world-wide client base within the oil & gas Industry.*** This is not an IT position. This is a field based Client support role, consulting on Cone Crushers and other mining equipment. ***Job Title: Field Technical Support Specialist...


  • Quebec, Canada NES Fircroft Full time

    NES Fircroft is a leading global technical recruitment company providing professional contract and permanent staff to a diverse world-wide client base within the oil & gas Industry. *** This is not an IT position. This is a field based Client support role, consulting on Cone Crushers and other mining equipment. *** Job Title: Field Technical Support...


  • Quebec City, Canada Kativik Regional Government (KRG) Full time

    Reporting to the Director, Human Resources the Human Resources (HR) Advisor is responsible for partnering with Department Directors and other management staff in order to assist and advise with all human resources aspects such as recruitment and onboarding of new employees, payroll, disciplinary and labor relations issues. The HR Advisor is also responsible...


  • Quebec City, Canada D&H Distributing Full time

    **Cisco Sales Specialist** **SUMMARY** With a primary focus of growing vendor sales with new and existing customers, the Sales Specialist serves as an extension of the vendor or technology category and is responsible for educating and enabling the sale of new and different technical products, programs, and/or services. Maintaining sound knowledge of...


  • Quebec City, Canada Bell Helicopter Full time

    Job Description - CDN MIL Field Service Representative (Petawawa) (323220) **Job Description**: CDN MIL Field Service Representative (Petawawa) **Job Number**: 323220) Description Bell Textron Canada ltee is looking for new talented individuals, to join the team, that are excited to support our Canadian troops through excellence in service support and...


  • Quebec City, Canada Tomra Full time

    **Company Description** TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than...


  • Quebec City, Canada Antech Diagnostics Full time

    We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility,...


  • Quebec City, Canada IGA Full time

    **Fish and seafood specialist**: Part-Time Number of hours per week : between 24 and 40 Shift : Day, Evening Availability : Anytime **Become a fish and seafood specialist** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who keeps up to date on the latest seafood products? Then...


  • Quebec City, Canada IGA Full time

    **Fish and seafood specialist**: Full-Time Number of hours per week : between 40and40 Shift : Day Availability : Weekdays **Become a fish and seafood specialist** Are you curious to learn more about food, are you motivated and resourceful? In your family you are considered the one who keeps up to date on the latest seafood products? Then this job...


  • Quebec City, Canada Whirlpool Corporation Full time

    **Requisition ID**: 59018 ABOUT WHIRLPOOL CORPORATION **This role in summary** Whirlpool Canada’s head office is located in Mississauga, Ontario. The position of Field Service Appliance Technician will be an assigned to **Quebec.** This role will be responsible for delivering exceptional customer service excellence in the homes of our consumers,...


  • Quebec City, Canada Whirlpool Corporation Full time

    **Requisition ID**: 59018 ABOUT WHIRLPOOL CORPORATION **This role in summary** Whirlpool Canada’s head office is located in Mississauga, Ontario. The position of Field Service Appliance Technician will be an assigned to **Quebec.** This role will be responsible for delivering exceptional customer service excellence in the homes of our consumers,...


  • Quebec City, Canada 1300-Applied Industrial Technology Full time

    Applied Industrial Technologies is currently seeking a qualified and motivated individual to fill the position of **Director - Shop & Field Services** for all of Canada. The location is flexible for any metropolitan area our Applied Regional Shops operate in**:Greater Vancouver Area (Surrey), Calgary, Edmonton/Nisku, Saskatoon, Greater Toronto Area,...

  • Geomatics Specialist

    5 months ago


    Quebec City, Canada Kativik Regional Government (KRG) Full time

    Under the supervision of the Renewable Resources, Environment, Lands & Parks Department Assistant Director, and working closely with the Land Use Planners, the responsibilities of the Geomatics Specialist will include, without being limited to: - Responsible for designing and programming new Geographic Information Systems (GIS) tools, maps, data integration...