Field Technical Specialist

3 days ago


Quebec City, Canada Tesla Full time

What to Expect
The Tesla Field Technical Specialist position requires someone who is flexible, proactive, highly organized, and hard working. Individuals should have a passion for and understanding of electric vehicles and Tesla’s mission. Must have outstanding technical, communication, presentation, and organizational skills, while demonstrating a positive and professional approach.

What You’ll Do
- Provides high level technical field support to, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and troubleshooting our vehicles.
- Engage in technical training and coaching to the field by providing the latest diagnosis product changes and information.
- Responds to situations where service technicians or product support has failed to isolate or fix an issue
- Intercept and resolve technical escalations that would normally need to be resolved by specialized Service Engineers.
- Work directly with the field to reduce and eliminate systemic technical causes of vehicles aging in service.
- Create, edit, and improve technical articles and other service reference systems at Tesla.
- Experience and ability to generate field reports of a technical or operational nature.
- Report critical issues and help create potential improvements with Engineering
- Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. Recognize trends and patterns in field failures and provide potential solutions.
- Identify possible improved service methodologies and collaborate directly with Engineering and the field to implement these improvements. The goal is to improve service methods to a level that eliminates the need for the field to escalate technical issues.
- Work directly with the appropriate systems engineers to help create automated diagnostic routines automate troubleshooting and resolve technical issues.
- Investigate and report on high profile incidents in cooperation with Tesla Legal and Engineering.
- Will potentially spend 50-60% of the time on site or traveling in the region. Some travel outside the region will also occur

What You’ll Bring
- Degree or Certificate from a University/College program in Automotive Technology or the equivalent in experience, as well as evidence of exceptional ability.
- Automotive Service Technician background required.
- Ability to solve unique software and hardware problems which may not have been encountered before.
- Experience using Linux based operating systems are required.
- Experience with Python, C/C++ or an equivalent scripting language are a distinct advantage.
- Ability to establish priorities and manage workload effectively and efficiently.


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