Treatment Coordinator

7 months ago

Halifax, Canada Dentalcorp Canada Full time

**About us**:
Trimac Dental Centre provides comprehensive dental services for clients in Halifax, Nova Scotia, and the surrounding area. We offer a variety of services ranging from general dentistry, cosmetic dentistry, oral surgery, orthodontics/Invisalign, endodontics, periodontics, and much more

We are committed to staying at the cutting edge of dental technology to provide the best quality care to our patients in the most effective way. The technology used at our practice includes Intra-Oral Cameras, Panoramic X-Rays, Cephalometric X-Rays, 3D CT scans, CEREC, and iTero digital impressions.

Trimac Dental Centre is conveniently located in the Halifax Shopping Centre Annex, across the street from the Halifax Shopping Centre. The Metro Transit Terminal is in walking distance with connections to most major bus routes. Disabled parking is located directly outside the front door of our building.

We have free parking and offer Heath & Dental benefits, which include Teledoc, (access to virtual medical appointments) as well as a family/employee assistance program. Access to free CE and annual BLS paid.

We pride ourselves on providing quality dental care and 4.9 stars on Google and 4.8 stars on Facebook reviews, evidence of our exceptional patient service, commitment to continuous learning and innovative technology. Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

**Schedule**:
Monday to Friday 8:00 to 5:00pm, on occasion staying late if need to be present in patient consultation with the Dentist.

**Benefits of Joining Our Team**:

- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients

**Responsibilities**:

- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills

**About You**:

- Minimum 1 year of Administrator experience
- Clinical background considered an asset
- Experience with Dental software

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