E-commerce Manager

5 months ago

Montroyal, Canada DAVIDsTEA Full time

**Love your job**

Are you looking for an exciting new opportunity?

DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 18 Canadian retail stores. Based in Montreal, we focus on innovative flavours, wellness-driven ingredients, and organic tea. We’re making tea fashionable and fun, and we pride ourselves on offering both the best possible service to our customers and a positive work environment for our employees

**Job Summary**

Sounds like you? Keep reading

**Responsibilities**
- Align and execute all e-commerce activities, from marketing campaigns to digital projects to achieve and surpass objectives.
- Manage and implement the development, release and maintenance of web systems and services that supports the company's e-commerce business strategy
- Own & optimize the online customer experience to increase retention, conversion, and customer satisfaction KPI’s.
- Influence and execute digital best practices to ensure quality, productivity, customer satisfaction and e-commerce growth.
- Enhance the online performance through site analysis and metric reviews.
- Help drive up transaction rates by working closely to set growth KPIs, optimize assortment opportunities and share product recommendations based on customer purchasing metrics
- Help aggregate feedback and work closely with management team in developing software product strategy and roadmap updates to ensure we are building scalable solutions and helping retailers achieve success with a merchant lens.
- Managing web design, development and e-commerce system implementations that include infrastructure integration
- Write document requirements and formalize them from a marketing/digital perspective prior to handing off to IT team or System integrator provider
- Evaluate the feasibility of requests to determine if they fit within the overall roadmap
- Coach & develop your team of web merchandisers and web integrators while creating a good synergy with the marketing & product teams.
- Develop familiarity with DAVIDsTEA’s products and/or services, consumer demographics, points of competitive differentiation, and revenue/profit drivers.
- Ability to facilitate cross team collaboration both virtually and in person

So, are YOU our next Ecommerce Manager?

**Requirements**:

- Bachelor's degree in Computer Science, Business Administration, or related discipline
- Minimum 8 years of experience in ecommerce
- Hands on experience with Salesforce Commerce Cloud and Salesforce Marketing Cloud
- Ability to understand HTML, CSS, and JavaScript
- Experience in project management an asset
- A demonstrated track record of building and scaling an e-commerce business
- Data driven, client centric decision making and capable of setting metrics and monitoring progress against objectives
- Team player and resilient in the face of challenges, ambiguity and change.
- Excellent verbal and written communication skills

Sound good? Then join us in our mission of making the world smile— one cup at a time.
- ___________________

**Poste**:Gérant commerce éléctronique

**Aimez votre emploi**

Êtes-vous à la recherche d'une nouvelle opportunité excitante?

Nous sommes un détaillant chef de file et un grossiste en pleine croissance de thé en feuilles de spécialité offrant une sélection de mélanges signature, de thés d’origine unique et de cadeaux et accessoires liés au thé vendus par l’entremise de notre plateforme de commerce en ligne et de 18 boutiques au Canada. Établis à Montréal, nous privilégions des saveurs innovatrices, des ingrédients mieux-être et des thés biologiques. Nous rendons le thé tendance et amusant, et nous sommes fiers d’offrir à la fois le meilleur service possible à nos clients et un environnement de travail positif à nos employés

**Aperçu**

Cela vous ressemble? Continuez de lire

**Responsabilités**
- Aligner et exécuter toutes les activités de commerce électronique, des campagnes de marketing aux projets numériques pour atteindre et dépasser les objectifs.
- Gérer et mettre en œuvre le développement, la publication et la maintenance des systèmes et services Web qui soutiennent la stratégie commerciale de commerce électronique de l'entreprise
- Posséder et optimiser l'expérience client en ligne pour augmenter les KPI de rétention, de conversion et de satisfaction client.
- Influencer et exécuter les meilleures pratiques numériques pour assurer la qualité, la productivité, la satisfaction des clients et la croissance du commerce électronique.
- Améliorez les performances en ligne grâce à l'analyse du site et à l'examen des métriques.
- Aider à augmenter les taux de transaction en travaillant en étroite collaboration pour définir des KPI de croissance, optimiser les opportunités d'assortiment et partager des r

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