Regional Operations Manager

2 weeks ago

Montréal, Canada BGIS Full time

**Who We Are**

**SUMMARY**

For the assigned region(s), the Regional Operations Manager is accountable for operations management and meeting service delivery obligations, meeting all internal and external requirements, achieving budget and client satisfaction. In addition, this role is also responsible for contributing to strategic and account management plans and objectives and people leadership.

**KEY DUTIES & RESPONSIBILITIES**

**For the assigned region(s)**:
**Account Management**
- Continuously engages clients in discussions to understand and anticipate needs, identify and recommend additional services
- Provides input and contributes to the development and execution of strategic account expansion plans
- Recommends additional pull-through services
- Participates in and contributes to quarterly business reviews
- Contributes to contract renewal and business development activities
- Contributes to account governance

**Client Relationship Management**
- Accountable for achieving client satisfaction objectives for the assigned region(s)
- Accountable for developing and maintaining effective relationships with clients, managing client expectations
- Position level of client representatives with whom this position typically interacts with include those at the senior management level
- Acts as the focal point of escalation for issues pertaining to facilities within assigned region(s)
- Achieves profitability targets for the assigned region
- Participates in, provides recommendations, and contributes to continuous improvement projects to achieve efficiency gains and cost savings

**Budget Development & Management**
- Accountable for meeting budget for assigned region(s)
- Develops and manages the execution of budget for portfolios within assigned region(s)

**Portfolio Management**
- Accountable for operations management for the portfolio of facilities within the assigned region(s)
- Leads the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio’s programs
- Oversees the completion and submission of capital plans
- Creates and implements short to mid-term plans for the assigned region(s)
- Provides input into strategic plans
- Collaborates with relevant stakeholders to optimize facilities within assigned region(s) and continuously create value for the client.

**Service Delivery Management**
- Accountable for meeting all service obligations for the assigned region(s)
- Oversees the delivery of all service obligations
- Accountable for meeting established metrics/key performance indicators. Leads the operations team in the development and implementation of action plans to remediate gaps, where applicable, to ensure objectives are met.
- Accountable for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements

**Risk Management, Emergency Preparedness and Business Continuity Planning and Execution**
- Accountable for safeguarding the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed and that relevant stakeholders are trained to ensure proper execution

**Health, Safety, Environment & Security**
- Accountable for meeting all internal and external health, safety, environment and security-related requirements
- Accountable for the safe delivery of all work performed

**Regulatory Compliance**
- Accountable for ensuring all regulatory compliance requirements have been met and all related documentations are created and maintained

**Project Management**
- Accountable for on-time, on-budget and quality delivery of facility management projects for the assigned region(s)
- Collaborates with clients and internal stakeholders to identify project opportunities and priorities, develop and implement projects
- Oversees the development and execution of project plans for portfolios within assigned region(s)
- Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.

**Continuous Improvement**
- Collaborates with stakeholders and contributes to efficiency gains through activities including but not limited to identifying and implementing best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible. Implements related enhancements for the assigned region(s)

**People Leadership**
- Accountable for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
- Other duties as assigned

**MINIMUM EDUCATION**:Community college diploma or equivalent training (e.g. RPA, CET)

**JOB-RELATED EXPERIENCE**:More than ten years

**Knowledge & Skills**
-

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