On-call Relief Receptionist

5 months ago

Vancouver, Canada Urban Native Youth Association Full time

**Who we are**:

- UNYA has been supporting the health and wellbeing of Indigenous youth in the Metro Vancouver area for over 30 years. As a respected non-profit, charitable organization, we recognize Indigenous youth as experts in their own lives and strive to provide youth with programs and opportunities that are relevant and meaningful to them.

At Urban Native Youth Association (UNYA) we have developed a Philosophy of Care foundation, drawing from best practices. These philosophies are the grounding framework that shapes all of our decisions and every interaction we have with the youth we serve. Following these philosophies empowers our staff to meet youth where they are at, by giving them the ability to balance flexibility and structure. This allows us to meet our youth’s needs, and ensure that our youth experience a consistent quality of care across all UNYA programs. Our 5 key philosophies are:

- Trauma-Informed Practice - Two-Eyed Seeing
- Harm Reduction Practice - Youth/Person Centered Practice
- Culture as Therapy

**Highlights of this opportunity**:
UNYA has an employment opportunity for outgoing, energetic and professional individuals with excellent communication and organizational skills to join our pool of on-call relief receptionists.

**Qualifications and Conditions**:

- 1. Relevant educational experience, 2 years of experience working in office administration/a related field, or a combination of relevant education, training, and experience.
- 2. Experience working with Indigenous youth and/or community organizations.
- 3. Broad based knowledge of the family and social issues that Indigenous youth face today, including the intergenerational impacts of the residential school system on Indigenous families and communities, and a good understanding of Indigenous cultures and traditions.
- 4. A good working knowledge of community resources in Vancouver, particularly youth & Indigenous-specific resources.
- 5. Demonstrated ability to work independently as well as part of a team.
- 6. Demonstrated ability to identify with mandate, policies and procedures of the organization.
- 7. Demonstrated strong computer proficiency, including the ability to work with Microsoft Word, Excel, Access, PowerPoint, Outlook, and social media platforms.
- 8. Demonstrated ability to multi-task in a fast-paced environment while maintaining consistent attention to detail.
- 9. Excellent organizational, communication (written and oral) and prioritization skills.
- 10. Professional, prompt and positive attitude a must. Must possess tact and discretion, and be able to ensure confidentiality.
- 11. Must have a criminal record check completed by and satisfactory to UNYA.
- 12. Proof of Covid-19 vaccination will be required.
- 14. A valid BC Driver’s License, and ability to provide a Drivers Abstract, is an asset.
- 15. First Aid certification is an asset.

**Duties and Responsibilities**:
2. Provide general information regarding UNYA, its mandate, programs and services, and respond promptly and effectively to enquiries regarding community programs, supports and services.

3. Make referrals to specific UNYA and community programs and services as appropriate to serve the needs of youth and families and other community partners.
- 4. Work as part of a team to maintain a network of positive working relationships with other service providers in order to ensure effective referrals and access to a good continuum of care for youth.

5. Work with other team members to collectively establish and maintain a positive, non-judgmental environment that is accessible and relevant to the needs of Indigenous youth.

7. Liaise with various programs, program staff, and Board members to update weekly schedules, arrange meetings, confirm participation, and share information. Help coordinate room and company vehicle bookings.

8. Prepare and disseminate information in preparation for meetings (i.e. minutes, memos, etc.) as directed.

9. Maintain and tidy administrative area. Organize, inventory, order and re-stock office supplies as needed.
- 10. Respect and maintain confidentiality of staff issues within the team, with the exception of the Director of Youth Engagement and/or other supervisors. Respect and assure youth of confidentiality in the community and with other service professionals.
- 11. Regularly consult with and report to immediate supervisor(s).

12. Perform any other duties required to support the day-to-day administrative operations of UNYA.

**What we offer**:

- Wage of $22.50/hour
- Flexible working schedule
- 4% vacation pay in lieu of vacation time

**How to apply**:

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