Quality Improvement Lead

2 weeks ago

Ottawa, Canada healthcarecan Full time

**SUPERVISOR’S TITLE: Regional Director, Quality & Innovation**
**DEPARTMENT: Continuous Improvement**
**LOCATION: Various**
**DATE: July 2015**
**REVISED: July 2022, September 2023**
**HEALTH SERVICE DELIVERY AREA: NW, NI and NE**

**SUMMARY OF THE ROLE RESPONSIBILITIES**:
The Quality Improvement Lead provides quality improvement leadership and support within the Health Service Delivery Area (HSDA). The Quality Improvement Lead supports the development and implementation of HSDA plans consistent with strategic and operational plans and standards. The Quality Improvement Lead supports the development of structures and processes to advance quality and patient safety at Northern Health. The Quality Improvement Lead also works with the Quality and Innovation Team to provide education and training on quality improvement methodologies and other principles, strategies, and tools used in the field of improvement science.

**FUNCTIONAL REPORTING RELATIONSHIPS**:
The Quality Improvement Lead reports to the Regional Director, Quality & Innovation and maintains a matrix reporting relationship with the HSDA Chief Operating Officer or Senior Operations Officer. The Quality Improvement Lead formally manages and supports a team of Quality Improvement Facilitators within the HSDA. The Quality Improvement Lead will work closely HSDA Project Implementation Lead to provide support to the HSDAs Operational Leadership Teams. The position will have a close working relationship with the HSDAs Health Service Administrators, Medical Director, and other senior leadership team members. The Quality Improvement Lead participates on the HSDA Senior Leadership Team and Quality Committees/Teams.

The position liaises and collaborates with a broad spectrum of Northern Health staff including senior and front
- line managers/leaders and staff, Risk Management Office, Patient Care Quality Office, Planning and Performance Improvement, Infection Prevention and Control, Medical Affairs, Clinical Programs, and others as appropriate.

**KEY AREAS OF RESPONSIBILITY**:
**Quality Improvement Leadership**
- Provides strategic leadership in the integration, implementation, evaluation, sustainment and spread of quality initiatives and practices to support and drive organizational improvement and transformational change.
- Directly supports the Chief Operating Officer and the Leadership Team of the HSDA in
- the identification and implementation of HSDA priorities for quality improvement and patient safety including applicable quality improvement measurement criteria and targets, consistent with strategic and operational plans and standards.
- the design, implementation, and sustainment of strategic initiatives and/or organizational and Ministry priorities.
- Works with HSDA and regional leadership to develop and strengthen structures and processes to support quality improvement and patient safety, including:

- Facilitating participation of Northern Health staff in provincial and national quality improvement efforts as relevant (e.g. BC Patient Safety Quality Council, Canadian Patient Safety Institute).
- Provides leadership, direction, and support to a team of Quality Improvement Facilitators, fostering a high-performance culture including work planning, professional development, conflict resolution, recruitment, and performance management.
- Supports adherence to clinical practice standards and facilitates accreditation processes in the HSDA in collaboration with Northern Health accreditation Team Leads.
- Supports in the resolution of risk management issues and implementation of improvements arising from quality and patient safety reviews in collaboration with the Risk Management Office and Patient Care Quality Office. Facilitates quality reviews as appropriate.

**Education and Training**
- Builds capacity and promotes a culture of quality across the organization by:

- Provision of education and training of different quality methodologies and quality system development;
- Integrating accreditation principles and standards with local, regional, and organizational initiatives;
- Researching and promoting leading and promising practices in quality improvement and patient safety across the organization.
- Contributing to the development of the Northern Health Quality and Innovation strategy, workplans and evaluation.
- Promoting use of library, research, evaluation and policy resources at Northern Health.
- Participating in provincial and regional initiatives and committees related to quality, patient safety and process improvement as required.

**Quality Improvement Analysis & Reporting**
- Works with the Research, Evaluation, and Analytics and the NH Office of Strategy Management team to conduct analyses, reporting and evaluation on the performance of key indicators of quality, patient safety, risk management, and utilization management for operational leaders.
- Facilitates and promotes reporting, sharing and display of quality and risk measures a

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