Front Desk Associate

2 weeks ago

Toronto, Canada Elite Body Sculpture Full time

**Our Company**

"If you can pinch it, we can take it" Stubborn fat, it's all we do. While many cosmetic practices offer a wide range of plastic surgery services but specialize in none, we focus exclusively on body contouring through the mínimally invasive removal of unwanted fat using our patented cutting-edge AirSculpt® technology. Awake during the procedure, patients listen to music or chat with a friend while we sculpt their body's shape to their specific liking. No area is off-limits. We use no needles, scalpels, or stitches, just exceptional technology wielded by skilled surgeons with precise care. Check out our website, Instagram, TikTok and YouTube to see what all the excitement is about And here's a little peek into our luxurious practices

**Overview**:
The Patient Concierge (Front Desk Associate) is a key link in our relationships with new consultations/patients and must have the ability to connect with people on a professional and friendly level to instill trust and confidence. The main objective of this role is to ensure that all patients and prospective patients receive top quality attention and care in the interactions they have with the Practice - whether in person or over the phone. The Patient Concierge will partner closely with all staff members to achieve operational goals. Due to the nature of the position, the work must be completed in the clinic (not remotely).

**_ Main responsibilities include but not be limited to:_**
- Welcome and make patients and prospective patients comfortable. As the first person our patients/prospective patients meet, you are the first impression of the clinic. Develop professional and personalized relationships with patients.
- Accurately book, change and cancel appointments.
- Create, maintain and file medical records
- Ensure that the coffee, tea, and water area is clean and stocked
- Ensure that the check-in and payment process is handled in accordance with company policy by processing transactions accurately
- Provide detailed descriptions of AirSculpt to all inquiring patients
- Utilize computers with skill and proficiency, while maintaining complete confidentiality in all patient matters in accordance with company policy
- Answer the phone promptly and professionally
- Handle patients' questions and concerns promptly, professionally and courteously - Maintain a clean, safe, fully-stocked and well-organized work area
- Ensure adequate stock of supplies and equipment; inform management when stock is low
- Must possess the ability to work without constant direct supervision
- Maintain a positive attitude and contribute toward a quality work environment
- Assist in all areas of daily operation as requested by the Practice Manager
- Be on time and maintain consistent, regular attendance
- Develop and maintain expert knowledge and understanding of our facility, core values, & our surgeons' expertise
- Develop and maintain expert knowledge and understanding of surgical body sculpting & non-surgical cosmetic procedures

**Minimum Job Qualifications**
- Professional demeanor and personal presentation
- Able to build effective working relationships across many functions and with diverse customers
- Flexible, enthusiastic, and self-directed
- Excellent written and verbal communication skills; strong attention to detail and organizational skills
- Passion for helping others be the best they can be
- Demonstrated experience in caring for customers/patients in a healthcare or service setting
- Willingness to embrace constructive criticism and continuously improve

**Preferable Job Qualifications**
- Exceptional computer skills including knowledge of Excel, Word, and G-Suite
- Bilingual preferred (English/Spanish)
- Creative thinker with the ability to identify and solve problems
- Ability to function well both independently and as part of a team
- Ability to multitask under pressure and be highly responsive to patients & team members

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