Front Desk and Guest Services Associate

1 month ago


Toronto, Canada CEM Resorts Full time

We are seeking a friendly, organized, and customer-service-oriented Front Desk/Guest Services Associate to join our team at the resort. The Front Desk/Guest Services Associate will be the face of the resort and play a crucial role in ensuring our guests have a memorable and enjoyable experience.

**Responsibilities**:

- Greet guests upon arrival and check them in/out efficiently and accurately
- Handle guest inquiries and resolve any issues in a timely and professional manner
- Process payments, handle cash and credit card transactions, and maintain accurate records of all transactions
- Respond to guest requests for information and assistance, including information about the local area, attractions, and transportation
- Manage reservations and room assignments using the resort’s software systems
- Maintain an organized and clean front desk area and lobby
- Assist guests with luggage and any other needs they may have during their stay
- Provide concierge services, including recommending local restaurants, attractions, and events
- Collaborate with other departments to ensure a seamless guest experience

**Requirements**:

- High school diploma or equivalent
- Proven experience working in a customer service role, preferably in a hotel or resort environment
- Ability to communicate effectively with guests, employees, and other departments
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with basic computer programs and software, including Microsoft Office and property management systems
- Ability to handle cash and credit card transactions accurately
- Ability to work a flexible schedule, including weekends and holidays

We offer competitive salary and benefits packages, as well as opportunities for growth and advancement within the company. If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced, dynamic environment, we encourage you to apply.



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