Front Desk Manager

4 weeks ago


Toronto, Canada Twogether Dental Full time

**About us**

Twogether Dental is a small business located at 288b Danforth Avenue in Toronto. We are professional, customer-centric, and social.

**What we're looking for**:
We have an **immediate need** for a Senior Front Desk Manager that is **experienced**, **motivated** and **hands-on**.

**What's in it for you**:
**About the Role**:
This role has two core functions. The first is the **Patient Experience** and second is the **Clinician Experience**. To be successful, you must manage both functions simultaneously.

**The Patient Experience**:
As the first point of contact with our patients, you are very comfortable answering inquiries and building rapport with new patients. You like getting to know our patients and their family members by name. You enjoy making sure that every patient feels welcome, cared for and eager to come back. You're so good at this that our patients mention you in their Google Reviews.

**Additional Responsibilities Include**:

- Manage new bookings, reschedule appointments and manage cancellations
- Facilitate patient check-ins and check-outs
- Manage front-desk inventory and supplies
- Maintaining patient records in our Patient Management System
- Accept upfront payments or coordinate with patient insurance providers
- Ensure every room in the clinic is organized and clean

**The Clinician Experience**:
As the Front Desk Manager, you optimize the schedule to ensure a smooth, sustainable and profitable patient flow for our Dentist, Hygienist and Denturist.

**Additional Responsibilities Include**:

- Find opportunities to fill the schedule
- Follow up on account receivables
- Output weekly performance reports from our Patient Management System

**Additional Qualifications**:

- College diploma in business administration or healthcare administration
- 1+ years successful experience running a dental office
- Excellent communication and customer service skills.
- Proficiency in dental practice management software (e.g., ClearDent, Dentrix, Eaglesoft).
- Detailed knowledge of dental billing and insurance procedures.
- Attention to detail and ability to multitask in a fast-paced environment.
- Ability to work flexible hours, including evenings and weekends as needed.

**Salary**: $33.00-$35.00 per hour

**Benefits**:

- Dental care
- Paid time off

Flexible Language Requirement:

- French not required

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Toronto, ON M4K 1N6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Dental Clinic Front Desk (required)

Work Location: In person

Expected start date: 2023-06-12


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