Parking Control Officer

3 weeks ago

Hamilton, Canada McMaster University Full time

Part-time Parking Control Officer

(UNIFOR Local 5555 Parking and Transit Services Unit 3)

General Description:
Part time Parking Control Officer in Security and Parking Services Provide front line customer service and assistance of parking inquiries from campus community and visitors, while governing yourself in a respectful and professional manner.

Address and resolve customer concerns all the while adhering to Parking Services Regulations.

Support the operation and maintenance of the parking automation system. Demonstrate the core values of the administration division Teamwork, Accountability, Integrity, Respect and trust.

Representative Duties & Responsibilities
- Customer Service (assist visitors and permit holders admittance to parking lots, process-parking payments and provide wayfinding to customers.
- Carrying out traffic control duties (which include, but limited to, redirecting traffic, assisting with lane closures, handling traffic flow through McMaster Campus).
- Comprehend and carry out day-to-day enforcement duties
- Knowledge and compliance of parking regulations
- Assist in the maintenance of automation equipment (reset power to gate and ticket stations, recalibrate ticket stations, replace damaged gate arms and replenish receipt and ticket paper.
- Monitor parking automation intercom and respond to customer calls
- Assist with collection of revenue for pay stations and pay by plate meters
- Educate cyclists on proper storage locations for bicycles.
- Observe and report all parking lot and automation equipment deficiencies and report immediately to Shift Leader. This includes but not limited to signage, asphalt, automation equipment, snow removal and parking lot debris.

Reporting Component
- Complete and record daily activity report for duties performed on shift. Complete occurrence reports (if applicable), and technical reports. (If required).
- Report immediately to Supervisor and/or Security all work place injury, motor vehicle collisions, abuse of automation equipment, intentional damage to automation equipment. Document the incident/injury and submit as soon as possible.

Working Conditions
- Physical Environment
- Seasonal weather conditions are inherent of the job
- Psychological Environment
- Occasionally interaction with individuals who may be rude or upset

Health and Safety
- Required to complete departmental Health and Safety training matrix.

**Qualifications**:

- Requires 1 year of relevant customer service experience
- Must be a enrolled full time in post secondary education
- Proven strengths will include the ability to learn other software programs as required.
- Excellent verbal and written communication skills
- Essential customer service skills: Patience attentiveness and ability to use positive language.
- Time management skills

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs.

**Vaccination Policy Statement**

The University is committed to providing and maintaining healthy and safe working and learning environments for all employees, students, volunteers and visitors. The University’s Vaccination Policy-COVID-19 Requirements for Employees and Students (the “Vaccination Policy”), requires all McMaster community members, including employees, accessing a McMaster campus or facility in person to be fully vaccinated or to have received an exemption from the University for a valid human rights ground. While the Vaccination Policy is currently paused, it may resume quickly and on short notice, as informed by public health advice and direction. Should it become necessary in future to resume the Policy, all community members will need to demonstrate compliance at that time. Successful applicants in those positions that work in host hospitals or other healthcare sites that have active vaccination mandates in place will need to comply with these and any other health and safety measures necessary as part of their appointment. The University will continue to follow the guidance of public health organizations to define fully vaccinated status.

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