Program Assistant

2 weeks ago

Surrey, Canada MOSAIC Full time

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. For the past 45 years, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

**JOIN OUR TEAM**

We are looking for a motivated **Program Assistant** to join our WorkBC Cloverdale team

**POSITION**: Program Assistant

**DEPARTMENT**: Employment, Language, & Social Enterprise

**POSITION FUNCTION**:
Under the direction of the Catchment Manager, the **Program Assistant** provides administrative and clerical support to the staff and clients of Employment Programs. This position also covers reception relief and is responsible for client intake and timely and effective upkeep of data entry, reports, and other office related duties.

**QUALIFICATIONS**:

- A post-secondary certificate, degree or diploma in a relevant field (i.e.) Business Administration; or demonstrated experience in providing customer service and resolving issues both in person and in a virtual service delivery environment, and working with individuals with complex barriers and a broad range of cultural backgrounds
- Experience in providing customer service and completing routine
- Strong interpersonal, cross-cultural communication, and customer service skills
- Ability to assist with financial reporting and statistics as required
- Experience working with individuals with complex barriers and a broad range of cultural backgrounds
- Possesses patience, tact, and flexibility. Ability to quickly assess and refer clients appropriately
- Familiarity with job search tools and familiarity with employment-related issues; knowledge of job-search techniques and resume updating
- Highly organized and able to meet deadlines
- Ability to work and collaborate in a team setting
- Criminal Record Check required

**BONUS SKILLS/CERTIFICATIONS**
- Career Development Practitioner certification
- Knowledge and experience using data bases such as Integrated Case Management (ICM) and Online Employment Services (OES)
- Ability to speak a second language

**HOURS**:Full-time (35 hours per week)

**BENEFITS**:

- A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week_.

**DEADLINE**:Ongoing until filled.

**IMPORTANT NOTES**:

- Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
- We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as _Right to a Respectful Workplace_, _Code of Conduct_, and _COVID-19 Vaccination_.

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