Program Assistant

3 weeks ago

Surrey, Canada Phoenix Society Full time

**Job Summary**

The Program Assistant supports the daily operations of Phoenix Centre and ensures that operational quality and licensing standards are always maintained. Works to ensure a safe, well maintained, and healthy environment.

**Organizational Status**

The Phoenix Society is a multi-service agency located in the Lower Mainland of British Columbia dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment.

**Work Performed**
**Client Services**:
× Monitor and assess resident behaviours and client movement in and out of the building

× Monitor curfews of residents returning to the Centre and Supportive Housing Programs

× Observe and accurately document resident behaviour utilizing concrete, factual descriptions

× Report behaviours to supervisory staff that poses a risk to the resident, other residents, staff and/or the community

× Engage with residents and ensure safety and expectations of the program agreement are being met

× Support the preparation, implementation, and follow-up of all programming

× Act as a positive role model for all residents. Promote effective social and interpersonal skills through tasks of healthy daily living and social activities

× Contribute to maintaining a therapeutic environment to encourage awareness of inter-dependence of community members, and the value of responsible concern for self and others

× Required to debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)

× Support a safe, well maintained and healthy building environment

× Complete regular rounds of facility as scheduled throughout shifts

× Other related duties as assigned

***

**Qualifications**:
× Post-secondary diploma (e.g., 2 to 3 years) Preference given to those with a degree in a relevant discipline such as addiction treatment, or equivalent

× 1 to 3 years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent

× Satisfactory completion of a criminal records check with vulnerable sector screening is required

× Satisfactory completion of Tuberculosis Screening form is required

× Satisfactory completion of Employee Immunization Record form is required

× First Aid 1 and Current CPR certificate is required

**Skills & Knowledge**:
× Knowledge of Windows, Microsoft Word, Excel, and database management systems

× Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system

× High level of integrity and dependability with a strong sense of urgency and results-orientation

× Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis

× Strong interpersonal skills and ability to communicate effectively in writing and verbally in English

× Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

**Competencies**:
**Approach to Work**

× Demonstrates initiative, flexibility, adaptability and resourcefulness

× Actively seeks and incorporates feedback to inform continuous self-improvement

× Sets goals, creates and implements action plans, monitors progress, and evaluates results

× Adeptly manages competing tasks and uses time efficiently and effectively

**Job Knowledge & Quality of Work**

× High degree of relevant and current job knowledge and skill

× Consistently produces accurate, thorough, high-quality work in a timely manner

× Builds and promotes a culture of health and safety in the workplace

× Implements and enforces best practices in health and safety within the workplace

**Judgement & Decision-Making**

× Models independent thinking and creativity

× Demonstrates effective problem-solving skills

× Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action

× Exercises sound judgment in the best interests of the organization

**Communication & Interpersonal Skills**
- Expresses themselves clearly and professionally both verbally and in writing
- Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
- Has a manner, style and presence that makes a positive impression
- Listens to and considers others’ views

**Personal Leadership**
- Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
- Fosters enthusiasm, energy and commitment
- Takes responsibility for personal actions, performance and health
- Is reliable and accountable; shows up on time ready to work

**Teamwork & Collaboration**
- Effectively works with their colleagues to ensure organizational success
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