Technical Sales Specialist
2 weeks ago
**Why join Stryker?**: Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
**Job description**: We are excited to be named one of the World’s Best Workplaces by Fortune Magazine
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.
**Job Overview**
The Technical Sales Specialist acts as principal customer contact regarding technical product support and problem resolution. Provides expeditious, timely, and courteous handling of all customer questions and requests. Attends surgical cases, providing surgeons and operating room (O.R.) staff information on the technical features and proper use of Stryker Orthopaedic instruments and implants.
**Responsibilities**
**Individual Responsibilities**:
- Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
- Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.
**Functional Responsibilities**:
- Document every call/incident (inquiry and complaint) and prepare reports regarding the product issues that are related to day-to-day activities
- Provide pre
- and post-procedure support by organizing and inventorying products, instruments, etc
- Occasionally deliver kits to and from account
- Assist operations with returned goods resulting from field service issues
- Coordinate testing of returned product for maintenance and evaluation
- Handle requests for the return of the products related to stock adjustments and administrative processes, consistent with Company procedures and customer privileges
- Advise and counsel customers on their product needs, as appropriate
- Assist customers in purchasing/leasing/consignment of product
- Provide assistance to Sales Representatives and operations, as dictated by business needs
- Maintain product and professional skills competence through training and other available means; participate in continuing education seminars and refresher product/instrumentation trainings on a periodic basis
- Effectively identify and troubleshoot instrument-related problems experienced by our
- customers both during and post-procedure
- Act as technical liaison with Stryker manufacturing partners
- Other duties as assigned by Manager
**Conduct & Compliance**
- Abide by and support the policies set forth in the Stryker Code of Conduct
- Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
- Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
- Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy
**What you need**
**Required**:
- Post-Secondary Education
**Preferred**:
- University degree
- 1+ years of related experience in the field of Orthopaedic procedures
**Additional Information**:
- Must be able to travel (ground and air) to support territory responsibilities as well as company-related duties and obligations
- Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered
- Must have a valid driver’s license
**Who we want**:
- ** Self-directed imitators.** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- ** Teammates.** Partners who listen to ideas, share thoughts and work together to move the business forward.
- ** Mission-driven salespeople.**Fiercely intense representatives with an unparalleled work ethic and drive to live out their purpose of changing people’s lives and making healthcare better.
**What We Offer**
- A winning team driven to achieve our mission and deliver remarkable results
- Quality products that improve the lives of customers and patients
- Ability to discover your strengths, follow your passion and own your own career
**About Stryker**
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and n
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