Sale & Leasing Consultant / Product Advisor- Mini

4 months ago

Toronto, Canada BMW Toronto Full time

MINI Toronto is adding to the team

We have an opportunity available to join our team as a Sales Consultant/ Product Advisor. MINI Toronto has a long history of elite level performance. To maintain high levels of performance we need team members who:

- Understand Client Care
- Have Entrepreneurial Confidence
- Are Results Based Driven
- Organized and Time Efficient
- Well put together

**What MINI Toronto Brings to the Table**:

- Health & Dental Insurance
- Life Insurance
- Critical Illness
- Profit Sharing
- 1 on 1 training with management, third-party companies, and MINI Canada
- Closed Sundays & 1 day off between Tuesday and Friday
- 2 Weeks Vacation
- Mix of morning and evening shifts to help accommodate your lifestyle

Your day to day at MINI Toronto:

- Start your day off by responding to online web leads that came in and were assigned to you overnight
- Answer incoming phone calls; both answering client’s questions and generating in store appointments
- Assist with walk in clients that require assistance throughout the day
- Then ensure you’ve reviewed and followed up with your customers within 24 hours of meeting them and on a daily basis moving forward until that particular client has purchased or is no longer interested
- Once follow up is complete, review and ensure that your sold vehicles are on schedule for delivery and make any adjustments and contacts as required.
- Make outbound sales calls to help initiate and complete the sales process
- Manage your own portfolio of lease and finance maturities to ensure retention rates are met
- Keep up to date with current and future incoming inventory
- Successfully demonstrate each vehicle and complete test drives
- Be able to identify the needs of clients you are dealing with while building positive customer relationships
- Confidently present various payment options to your client that suit their needs
- Ask for the sale
- Successfully deliver vehicles to their sold clients post sale at the store and occasionally offsite
- Complete follow up post-delivery to ensure high levels of Customer Satisfaction Index (CSI)
- Promote a positive professional manner and work with the team to accomplish an overall goal
- Strong physical and verbal communication skills
- The ability to establish and maintain customer relationships
- The ability to read and interpret a client’s needs/situation
- Strong time management skills
- The ability to work under pressure and exceed projected targets/goals
- Strong attention to detail
- Strong negotiation skills; the ability to ask for the sale and ability to handle rejection
- The ability to adapt to changing situations
- Creative thinking to overcome obstacles leading to a sale/delivery
- OMVIC license
- A valid Ontario G-Class driver’s license
- University or College Degree; preferred background in business and administration

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