Service Advisor
4 months ago
Would you like to be a part of the country's leading MINI dealership? Are you looking for an opportunity to be appreciated and involved in your career? Would you like to work in a dynamic, fast-paced environment? If so, MINI Toronto is the place for you
MINI Toronto is a busy downtown luxury car dealer looking for a highly motivated, experienced service advisor with a competitive edge; one who enjoys going the extra mile for your customers and thrives on being a part of a strong, professional team.
We offer...
- Salary Based Pay Plan plus Bonuses
- A Great Working Environment
- Team Outings (BBQs, Holiday Parties, etc)
- Health, Dental and Life Insurance; Profit Sharing Opportunities
- Discounted employee lease program
- A Family Run and Owned Dealership
You need
- A Positive & Friendly Attitude
- A Strong Desire to Provide an Exceptional Client Experience
- Excellent Follow-up and Follow-through Skills to Ensure Client Satisfaction
- To be Completely Comfortable Up-selling Clients on Luxury Products and Services
- 3 years Experience as a Service Advisor
- Reynolds & Reynolds experience (Reynolds Ignite preferred)
Specific job functions
- Greet customers as they come in for service inside the drive-thru to initiate the repair order process
- Review history & current vehicle data to promote required service & recommendations, including monthly specials
- Accurately document client concerns, initial costs and contact information on the repair order
- Keep clients updated with vehicle status
- Accurately report diagnostics and estimates to the customer
- Document approved repairs and update promise times
- Review all written notes and charges on the invoice once repairs are completed and prior to billing
- Review and ensure all open ROs are closed as quickly as possible
- Perform other duties related to skills and experience as required by management
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