Sales Support Specialist

4 weeks ago


Richmond Hill, Canada Liteline Corporation Full time

Are you looking to grow your career with a dynamic sales team? Do you have a passion for problem-solving and creative thinking? Liteline needs someone like you

With 40 years of dedicated Customer Service behind us, we are expanding our Customer Service Team and are looking for enthusiastic, thoughtful, problem solvers to propel us into the future. If you enjoy a fast-paced, never-a-dull-moment kind of environment than then this role might beis for you

**A little bit about us**

Founded in 1979, Liteline Corporation is Canada’s leading and largest privately held lighting manufacturer. Operating a 160,000 sq. ft office, manufacturing and warehouse distribution facility in Richmond Hill, Ontario Canada, wwe specializes in LED lighting for North American residential and commercial markets. With over 130 employees, Liteline is poised for strategic growth for years to come

**A little bit about you**

Reporting directly to the Sales Support Specialist Manager and supported by a dedicated team of customer care professionals, the Sales Support Specialist, will be responsible for:

- Provide prompt, accurate and courteous responses to customers
- Performing order entry and reverse entry processes
- Answering questions about shipping, pricing, and other customer queries
- Identifying customer needs and recommending the best lighting solutions for their design
- Collaborating with our Sales, Warehouse and Production teams to meet project deliverables
- Following up with customers to ensure their needs have been met and are have satisfied at the end of the transaction

**Requirements**:

- 3+ years of Customer Care experience preferably in a Logistics, Supply Chain industry or equivalent.
- Post-secondary education is preferred.
- Strong skills in Office Suite (Word, Excel) and prior exposure to inventory management systems.
- Demonstrated ability to multi-task using good judgement so to exceed customer expectations.
- Capacity to stay calm under pressure so to achieve optimal results.
- Shows resilience in a fast paced ever changing environment.
- Willing to ask questions to find the answers you need.
- Strong relational and influential skills.
- Strong problem identification and resolution skill.
- Positive team attitude and ability to prioritize your work.
- Strong work ethic and positive team attitude.

**Why work with us**:

- Competitive pay commensurate with qualifications and experience
- In-house training and all the support you need to succeed.
- An opportunity to be part of an innovative, growing organization that supports learning and development.
- Complete benefits plan after three months of service, including: Comprehensive insurance (medical, dental and life)
- Partial company match on employee contributions towards company group RRSP.

**IMPORTANT**

**Salary**: From $50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (required)
- Microsoft Office: 2 years (required)
- CRM software: 2 years (preferred)
- Sales support: 2 years (required)
- Supply chain: 1 year (preferred)
- Logistics: 1 year (preferred)

Work Location: Hybrid remote in Richmond Hill, ON



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