Senior Market Operations Specialist
6 days ago
About the Job: Carvana is seeking a seasoned Senior Market Operations Specialist to join our Market Operations department. As a key member of our team, you will be responsible for providing strategic guidance and support to our Customer Advocates, driving sales growth, and improving customer satisfaction.
Key Responsibilities:
- Provide strategic guidance and support to Customer Advocates to achieve sales targets and improve customer satisfaction
- Develop and implement strategies to drive sales growth and improve customer retention
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Monitor and analyze sales performance and customer feedback to identify areas for improvement
Requirements:
- 7+ years of experience in a customer-facing role, preferably in sales or customer service
- 5+ years of management experience, with a proven track record of leading high-performing teams
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex customer issues
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