Senior Market Operations Specialist

6 days ago


Richmond, British Columbia, Canada Carvana Full time

About the Job: Carvana is seeking a seasoned Senior Market Operations Specialist to join our Market Operations department. As a key member of our team, you will be responsible for providing strategic guidance and support to our Customer Advocates, driving sales growth, and improving customer satisfaction.

Key Responsibilities:

  • Provide strategic guidance and support to Customer Advocates to achieve sales targets and improve customer satisfaction
  • Develop and implement strategies to drive sales growth and improve customer retention
  • Collaborate with cross-functional teams to ensure seamless customer experiences
  • Monitor and analyze sales performance and customer feedback to identify areas for improvement

Requirements:

  • 7+ years of experience in a customer-facing role, preferably in sales or customer service
  • 5+ years of management experience, with a proven track record of leading high-performing teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex customer issues


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