Digital Banking Specialist
6 days ago
We are seeking a Digital Banking Specialist who will play a crucial role in delivering an exceptional client experience. This individual will have advanced discovery and problem resolution skills, assisting clients with simple solutions and navigating them to the best fit for more complex needs.
The role involves working closely with clients to understand their needs, using Discovery Experiences to deliver more holistic advice, and being an expert at digitally enabling clients. The primary responsibilities include delivering an exceptional client experience, educating and enabling clients, and encouraging them to interact with RBC in their channel of choice.
This position also requires acquiring and deepening client relationships by delivering business growth, including new client acquisition and growing existing relationships. Additionally, it involves providing everyday banking, investments, and credit advice, maximizing client interactions through In-the-Moment Advice, and fulfilling simple needs while referring more complex needs to One RBC Partners.
A key aspect of this role is contributing to a culture of collective team success and winning as a team, demonstrating flexibility, and helping in all branch zones as required. The role model should also champion inclusion, create conditions for uniqueness appreciation, and lead with a growth mindset.
Key Responsibilities:
* Deliver an Exceptional Client Experience
* Acquire and Deepen Client Relationships
* Winning as One RBC
* External Orientation
* Leading with a Growth and Inclusion Mindset
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