Guest Services Manager

4 weeks ago

London, Canada Pilot Company Full time

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Shameek Konar, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

**Job Description**:
Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.

The Retail General Manager will also be:

- Ensuring that customer expectations are met
- Conducting meetings with subordinate employees
- Maintaining effective vendor relationships

As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.

Additional responsibilities for the Retail General Manager include:

- Driving sales
- Managing team members
- Tracking inventory
- Providing customer service
- Performing P&L analysis

**Qualifications**:
As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays. **Applicants for this position must be willing to relocate.**

Additional requirements of the Retail General Manager include:

- Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
- Previous management proficiency in high volume retail with P&L accountability
- Ability to create and maintain a customer focused culture

Additional Information
- Fuel Discount
- Weekly Pay
- RRSP (for Full Time Employees)
- Extended Health Care Benefits (for Full Time Employees)
- AD&D Insurance (for Full Time Employees)
- Life Insurance (for Full Time Employees)
- Adoption Assistance
- Tuition Reimbursement
- Extensive Training Program

  • Guest Service Manager

    2 weeks ago

    London, Canada NOA Hosptiality Full time

    '''Job Overview: We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional service and ensuring guest satisfaction. If you have a passion for hospitality and enjoy interacting with people from diverse...

  • Guest Services Representative

    2 weeks ago

    London, Canada The Park Hotel London Full time

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...

  • Guest Services Representative

    2 months ago

    London, Canada Stone Ridge Inn Full time

    Who we are: Best Western Plus Stoneridge Inn & Conference Centre is an established, family-operated, full-service hotel and conference centre. We have been proudly serving guests, corporate and private clients for over 25 years. Our diverse team of hospitality professionals are dedicated, show attention to detail and have a passion for helping create...

  • Guest Services Representative

    2 weeks ago

    London, Canada Stone Ridge Inn Full time

    Who we are: Best Western Plus Stoneridge Inn & Conference Centre is an established, family-operated, full-service hotel and conference centre. We have been proudly serving guests, corporate and private clients for over 25 years. Our diverse team of hospitality professionals are dedicated, show attention to detail and have a passion for helping create...

  • Guest Service Agent

    4 weeks ago

    London, Canada DoubleTree by Hilton London Full time

    The DoubleTree by Hilton London is located in the heart of downtown London. This hotel is connected by a skywalk to the RBC place and is within a ten-minute walk away from the Covent Garden Market and Budweiser Gardens! The hotel has 323 rooms and suites, an onsite restaurant, a Starbucks, and 34,000 square feet in banquet and meeting spaces. This...

  • Guest Services Supervisor

    2 weeks ago

    London, Canada Gateway Casinos Full time

    **Job Type: Full-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Guest Service Agent

    4 weeks ago

    London, Canada Delta St John Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! _ - We understand what it takes to be a part of something great. We will encourage you to bring your true self to...

  • Guest Service Agent

    7 days ago

    London, Canada Motel 6 London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Guest Services Representative

    2 weeks ago

    London, Ontario, Canada Stone Ridge Inn Full time

    Who we are:Best Western Plus Stoneridge Inn & Conference Centre is an established, family-operated, full-service hotel and conference centre. We have been proudly serving guests, corporate and private clients for over 25 years. Our diverse team of hospitality professionals are dedicated, show attention to detail and have a passion for helping create...

  • Guest Services Agent

    4 weeks ago

    London, Canada Best Western Plus Lamplighter Inn Full time

    Maintains an inventory of vacancies, reservations and room assignments. - Possesses a working nowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. - Knows room locations, types of rooms available, and room rates. - Registers arriving guests and assigns rooms. - Coordinates...

  • Guest Service Agent

    2 weeks ago

    London, Ontario, Canada DoubleTree by Hilton London Full time

    The DoubleTree by Hilton London is located in the heart of downtown London. This hotel is connected by a skywalk to the RBC place and is within a ten-minute walk away from the Covent Garden Market and Budweiser Gardens The hotel has 323 rooms and suites, an onsite restaurant, a Starbucks, and 34,000 square feet in banquet and meeting spaces. This...

  • Guest Service Agent

    3 weeks ago

    London, Canada Sandman Hotel Group Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Guest Service Agent

    2 weeks ago

    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Services Supervisor

    4 weeks ago

    London, Canada Gateway Casinos & Entertainment Limited Full time

    Description Position at Gateway Casinos Job Type: Full-Time The Gateway to Your Future You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to...

  • Guest Services Supervisor

    3 weeks ago

    London, Canada EightSix Network Full time

    Job Description Job Type: Full-Time The Gateway to Your Future You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this...

  • Guest Services Supervisor

    1 month ago

    London, Canada Gateway Casinos & Entertainment Limited Full time

    Description Position at Gateway Casinos Job Type: Full-Time The Gateway to Your Future You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to...

  • Guest Service Agent

    3 weeks ago

    London, Canada Holiday Inn & Suites London Full time

    An exciting opportunity to join the front office team at one of the busiest and best-loved hotels in London! Reporting to the Guest Services Manager, the Holiday Inn & Suites, London is recruiting for an organized, professional and outgoing individual to join us as a Front Desk Agent. Hotel Front Desk experience preferred. Some customer service experience...

  • Guest Services Agent

    2 weeks ago

    London, Ontario, Canada Best Western Plus Lamplighter Inn Full time

    Maintains an inventory of vacancies, reservations and room assignments. Possesses a working nowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room...

  • Guest Service Agent

    4 weeks ago

    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...

  • Guest Service Agent

    1 week ago

    London, Canada Four Points by Sheraton Hotel & Suites London ON Full time

    The **Four Points by Sheraton Hotel & Suites** **London**, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, onsite Starbucks® Coffee and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team. **Responsibilities** - Greets all guests that come into contact with Guest Relations ensuring...