Guest Services Agent

2 weeks ago

London, Ontario, Canada Best Western Plus Lamplighter Inn Full time
Maintains an inventory of vacancies, reservations and room assignments.

  • Possesses a working nowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Knows room locations, types of rooms available, and room rates.
  • Registers arriving guests and assigns rooms.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early checkins, special requests, and partday rooms.
  • Coordinates guest room maintenance work with the engineering and maintenance division.
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Processes guest checkouts and handles monetary transactions.
  • Maintains customers' privacy.
  • Maintains a high level of professional appearance and demeanor.
  • Performs other duties as assigned.
  • Previous hotelrelated experience preferred.
  • Ability to communicate with public, hotel staff, and management in a professional manner.
  • Knowledge of surrounding areas and local events.
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
  • Ability to learn safety, emergency, and accident prevention policies and procedures.
  • Skilled in the use of front office equipment.
  • Knowledge of proper telephone etiquette.
  • Ability to work a flexible schedule, including weekends and holidays.

Salary:
From $16.50 per hour

Benefits:

  • Dental care
  • Extended health care
  • Onsite parking

Schedule:

  • Day shift
  • Evening shift
  • Weekend availability

Ability to commute/relocate:

  • London, ON N6C 4R3: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person

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