Technical Support Analyst

2 weeks ago

Pickering, Canada Lenbook Group of Companies Full time

Lenbrook isn’t just another job — it’s a career. For more than 40 years we’ve been a leader in developing premium consumer and commercial audio brands, a distributor of specialty consumer electronics and commercial communications channels and a business developer around new wireless technology platforms. Lenbrook believes in rewarding outstanding work, developing employees’ careers and building long-term relationships with our customers. It’s fun, supportive, competitive and a great place to grow your career.

This exciting career opportunity requires a technology support professional to help new customers enjoy premium consumer electronics products. This Pickering based position requires experienced hands-on technical ability with consumer grade home audio electronics, and patience dealing directly with non-technical end-customers. Home network and streaming technology for the consumer market is a definite asset.

**A day in the life**:

- Analyze, install, configure, deploy and test 2 channel amplifiers, audio-video receivers, media devices & peripherals.
- Provide guidance and training to customers in resolving problems and queries.
- Help Desk support acting as first point of contact in all aspects of home audio.
- Report failures and trends to product development staff, for resolving problems.
- Maintain the operational integrity of existing environments and components in conjunction with members of the server management team.
- Monitor and maintain technical issues in an existing database to track progress and accumulate knowledge base of new technology
- Create and update technical and user documentation including online knowledge base articles.
- Diagnoses device problems and coordinate the warranty replacement or part replacement.
- Provide courteous, friendly and professional customer support when dealing consumer facing assistance
- Willingness to work flexible hours such as shift work or provide on-call/afterhours support when required.
- Evaluate field test samples.

**What you bring to the team**:

- Technical degree or diploma from a recognized post-secondary institution
- Experience with consumer electronics or professional audio equipment
- Experience with supporting end-customers across common consumer grade audio products
- Solid track record of helping novice consumers both understand and enjoy new technology
- Experience with streaming media, internet radio and emerging audio cloud service technologies
- Experience with troubleshooting and testing appliance firmware
- Experience with Excel (or Numbers) and PowerPoint (or Keynote)
- Excellent written and verbal communication ability in a professional environment
- Empathetic understanding of non-technical consumers when dealing with technology issues.
- Understand the importance of confidentiality in new product development
- Knowledge of digital audio formats: AAC, WMA, WMA-L, FLAC, ALAC, MP3
- Passionate and driven toward product reliability and quality
- Demonstrated ability to setup and maintain computer hardware and wireless

**Nice to haves**:

- Experience with Linux
- Ability to read and understand electronic schematic layouts
- Familiarity with Zendesk Help Center software

**We’ve got you covered**:
We offer a comprehensive benefits package that includes extended health, prescription, vision and dental coverage, vacation time and more.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005 and Lenbrook’s Accommodation Policy, accommodation will be provided in all parts of the hiring process. Please make any such needs known in advance.

Thank you to all applicants. We will contact only those selected for an interview.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Pickering, ON

  • Technical Support Specialist

    3 weeks ago

    Pickering, Canada Dr Support Pros Inc. Full time

    **Dental IT Service Technician** Dr Support Pros Inc. is a computer support company specializing in the dental industry. Dr Support Pros Inc. manages all aspects of its business from Toronto, Burlington, Cambridge and Halifax, with its head office located in Pickering, ON. We take pride in being a leader in the support of medical and dental offices. **JOB...

  • Technical Support Specialist

    2 weeks ago

    Pickering, Ontario, Canada Dr Support Pros Inc. Full time

    Dental IT Service TechnicianDr Support Pros Inc. is a computer support company specializing in the dental industry. Dr Support Pros Inc. manages all aspects of its business from Toronto, Burlington, Cambridge and Halifax, with its head office located in Pickering, ON. We take pride in being a leader in the support of medical and dental offices.JOB OVERVIEWDr...

  • Technical Support Specialist

    2 weeks ago

    Pickering, Ontario, Canada Dr Support Pros Inc. Full time

    Dental IT Service TechnicianDr Support Pros Inc. is a computer support company specializing in the dental industry. Dr Support Pros Inc. manages all aspects of its business from Toronto, Burlington, Cambridge and Halifax, with its head office located in Pickering, ON. We take pride in being a leader in the support of medical and dental offices.JOB OVERVIEWDr...

  • Systems Technical Support Analyst

    2 weeks ago

    Pickering, Canada Deltech Communications Group Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 37.5 to 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: Will train - or equivalent experience **Work setting**: - Help desk **Tasks**: - Communicate electronically and in person with computer users...

  • Field Support Analyst

    3 weeks ago

    Pickering, Canada GFL Environmental Inc. Full time

    **Key Responsibilities**: Serves as the IT liaison to regional business unit end users Provide desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives Escalate non-resolvable issues to higher-level teams in a timely manner Provide support and assistance for Business Unit...

  • Technical Support Supervisor

    3 weeks ago

    Pickering, Canada Buskro Ltd Full time

    Company Overview: Join Our Team: At Buskro, we are actively seeking a dedicated Technical Service Supervisor to fortify our service team, ensuring unparalleled support for our clientele across the globe. **Responsibilities**: - Ensure timely escalation and resolution of unresolved issues, maintaining transparent communication with all stakeholders...

  • Analyst/buyer

    2 days ago

    Pickering, Canada Ontario Power Generation Full time

    **Location**:Pickering, ON, CA, L1W 3J2**Req ID**:45775**Status**: Regular Full Time**Working Conditions**: On-Site**Education Level**:3 Year College Diploma**Location**: Pickering, ON**Number of Position(s): 3** **Shifts(s)**: Days**Travel**: None**Deadline to Apply**:February 23, 2024**Electrify your career and help build a brighter tomorrow.** - Every...

  • IT Support Analyst

    2 weeks ago

    Pickering, Canada PCC Airframe] Full time

    Job Description:Job Description Precision Castparts Corporation is a leading global supplier to the aerospace industry. We have an exciting opportunity for a dynamic and passionate individual to join our PCC GTA Team as an IT Support Analyst. This role will be based out of Pickering and will have multi-site responsibility. Primary Responsibilities:Manage...

  • Technical Assistant

    3 weeks ago

    Pickering, Canada Deltech Communications Group Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 37.5 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: Will train - or equivalent experience **Work setting**: - Radio station or network - Recording studio - Various locations - Video production company - Motion...

  • Technical Assistant

    2 weeks ago

    Pickering, Canada Deltech Communications Group Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 37.5 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: Will train - or equivalent experience **Work setting**: - Radio station or network - Recording studio - Various locations - Video production company - Motion...

  • Salesforce Business Analyst

    2 weeks ago

    Pickering, Canada Industrious CRM Full time

    Industrious CRM is a rapidly growing Salesforce partner located in Toronto. We’re a fun, fast-moving consultancy that is customer-focused, highly collaborative, and values the contributions of our team. We have a reputation as both a great partner to our clients as well as a great place to work. We are seeking a Salesforce Business Analyst, based in...

  • Technical Assistant

    2 weeks ago

    Pickering, Ontario, Canada Deltech Communications Group Inc Full time

    Work Term: Permanent Work Language: English Hours: 37.5 hours per week Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 years Experience: Will train- or equivalent experienceWork setting: Radio station or network Recording studio Various locations Video production company Motion picture production company...

  • IT Business Systems Analyst

    2 months ago

    Pickering, Canada Cpus Engineering Staffing Solutions Inc. Full time

    We are currently requesting resumes for the following position: Business Systems Analyst Resume Due Date: Tuesday, December 19th, 2023 (5:00PM EST) Number of Vacancies: 5 Level: MP4 (Senior, 5-10 years) Duration: 12 months Hours of work:40 Location: Pickering or Toronto (Hybrid, 3 days remote) Job Overview Ontario Power Generation (OPG) is seeking an...

  • IT Business Systems Analyst

    2 months ago

    Pickering, Canada Cpus Engineering Staffing Solutions Inc. Full time

    We are currently requesting resumes for the following position: Business Systems Analyst Resume Due Date: Tuesday, December 19th, 2023 (5:00PM EST) Number of Vacancies: 5 Level: MP4 (Senior, 5-10 years) Duration: 12 months Hours of work:40 Location: Pickering or Toronto (Hybrid, 3 days remote) Job Overview Ontario Power Generation (OPG) is seeking an...

  • IT Business Systems Analyst

    2 weeks ago

    Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    We are currently requesting resumes for the following position: Business Systems AnalystResume Due Date: Tuesday, December 19th, :00PM EST)Number of Vacancies: 5Level: MP4 (Senior, 5-10 years)Duration: 12 monthsHours of work:40Location: Pickering or Toronto (Hybrid, 3 days remote)Job OverviewOntario Power Generation (OPG) is seeking an experienced candidate...

  • IT Business Systems Analyst

    4 weeks ago

    Pickering, Canada Cpus Engineering Staffing Solutions Inc. Full time

    We are currently requesting resumes for the following position: Business Systems Analyst Resume Due Date: Tuesday, December 19th, 2023 (5:00PM EST) Number of Vacancies: 5 Level: MP4 (Senior, 5-10 years) Duration: 12 months Hours of work:40 Location: Pickering or Toronto (Hybrid, 3 days remote) Job Overview Ontario Power Generation (OPG) is seeking an...

  • IT Business Systems Analyst

    4 weeks ago

    Pickering, Canada Cpus Engineering Staffing Solutions Inc. Full time

    We are currently requesting resumes for the following position: Business Systems Analyst Resume Due Date: Tuesday, December 19th, 2023 (5:00PM EST) Number of Vacancies: 5 Level: MP4 (Senior, 5-10 years) Duration: 12 months Hours of work:40 Location: Pickering or Toronto (Hybrid, 3 days remote) Job Overview Ontario Power Generation (OPG) is seeking an...

  • Technology Infrastructure Analyst

    6 days ago

    Pickering, Canada Municipal Property Assessment Corporation Full time

    Date: May 1, 2024- Location: Pickering, ON, CA- Type of Position: Permanent ( Standard Req Only)- Type of Position: - Number of Positions: 1- Salary Min: $77,512.00- Salary Max: - Description: - Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work firsthand? Do you...

  • Data Analyst

    2 weeks ago

    Pickering, Canada goeasy Full time

    Embark on a journey with one of Canada's fastest growing companies - welcome to goeasy! We have been honored with recognitions such as **Waterstone Canada’s Most Admired Corporate Cultures**, the **2022 Report on Business Women Lead Here**, **Report on Business for Canada’s Top Growing Companies** and **TSX30** **as one of the **best performing companies...

  • System Analyst

    2 weeks ago

    Pickering, Canada City of Pickering Full time

    One Team. One Vision. Infinite Possibilities **Employment Opportunity The City of Pickering is committed to creating an equitable, diverse, and inclusive workplace and strives to foster a sense of belonging, empowerment and respect among all employees and community members. We recognize and value that diverse perspectives, skills, backgrounds, and lived...