Technical Support Analyst

7 months ago

Toronto, Canada Colas Full time

**Subsidiary**:Colas Canada Inc.

Throughout our local Colas companies, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company’s value chain.

**Technical Support Analyst**

**LOCATION**:McAsphalt Head Office-8800 Sheppard Ave E, Toronto, ON M1B 5R4.

**POSITION TYPE**: Temporary, Full time.

**REPORTING TO**:Process Improvement Manager.

**SPECIAL PERKS**: Employee discounts on mobile phones & plans, electronics, travel, and more

***

Reporting directly to the Process Improvement Manager and located at the Toronto McAsphalt HQ office. The Support Analyst is a critical function to providing support to our end users in the field. This position is focused on customer service and the management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket analysis, escalation, technical support.

**KEY RESPONSIBILITIES**

Assist our customers in maximizing their use of our information technology.
Provide technical support and administration for our business-critical systems, including:
Microsoft Windows 10, 11,
Workstations, local and wide area networks, printers, and the associated technology at our manufacturing plants,
Systems such as Teams telephony,
Tools such as Adobe Acrobat, Edge Chromium and Pulse Secure,
Microsoft Office Suite and Microsoft Office 365,
Microsoft Intune.
Performs other functions as required.

Daily Operations

Perform daily request and incident ticket monitoring,
Meet all defined Colas ISS SLA requirements for incidents and requests,
Working on updating the ServiceNow CMDB,
Perform any other duties as assigned by the Process Improvement Manager.

Projects

Update the ServiceNow CMDB.

**WHAT YOU BRING**

Bachelor’s degree,
Demonstrated ability to write and maintain processes and procedures,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Acts responsibly and holds themselves accountable for their performance,
Takes the initiative to support as needed,
Makes decisions quickly,
Treats everyone with respect and is a model of integrity,
Quick learner and problem solver,
Fluency in French is a nice-to-have,
ServiceNow experience is preferred.

**WHAT WE OFFER**

**Amazing learning opportunities **- Work with teams across Canada, gain exposure to a wide variety of IT functions, and participate in projects that will give you the skills needed to launch your IT career.
**Tuition Assistance Initiatives **- We recognize the amazing talent students like you bring. That’s why, for a select few high-performing student employees each year, Colas Canada offers partial tuition reimbursement.
**Great perks** - Benefit from exclusive deals on restaurants, merchandise, gym memberships, and more. Get rewarded for your hard work with access to a wide range of employee discounts.
- Colas Canada Inc. is an equal opportunity employer and promotes diversity, equity and inclusion. Colas Canada Inc. expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Colas Canada Inc. employees to perform their job duties may result in discipline up to and including discharge._

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