Technical Support Analyst

5 months ago

Toronto, Canada Colas Full time

**Subsidiary**:Colas Canada Inc.

Throughout our local Colas companies, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company’s value chain.

**Technical Support Analyst**

**LOCATION**:McAsphalt Head Office-8800 Sheppard Ave E, Toronto, ON M1B 5R4.

**POSITION TYPE**: Temporary, Full time.

**REPORTING TO**:Process Improvement Manager.

**SPECIAL PERKS**: Employee discounts on mobile phones & plans, electronics, travel, and more

***

Reporting directly to the Process Improvement Manager and located at the Toronto McAsphalt HQ office. The Support Analyst is a critical function to providing support to our end users in the field. This position is focused on customer service and the management of our ticketing system (ServiceNow) to resolve issues quickly. This role also will include ticket analysis, escalation, technical support.

**KEY RESPONSIBILITIES**

Assist our customers in maximizing their use of our information technology.
Provide technical support and administration for our business-critical systems, including:
Microsoft Windows 10, 11,
Workstations, local and wide area networks, printers, and the associated technology at our manufacturing plants,
Systems such as Teams telephony,
Tools such as Adobe Acrobat, Edge Chromium and Pulse Secure,
Microsoft Office Suite and Microsoft Office 365,
Microsoft Intune.
Performs other functions as required.

Daily Operations

Perform daily request and incident ticket monitoring,
Meet all defined Colas ISS SLA requirements for incidents and requests,
Working on updating the ServiceNow CMDB,
Perform any other duties as assigned by the Process Improvement Manager.

Projects

Update the ServiceNow CMDB.

**WHAT YOU BRING**

Bachelor’s degree,
Demonstrated ability to write and maintain processes and procedures,
Strong interpersonal, communication, analytical and complex problem-solving skills,
Ability to work independently,
Acts responsibly and holds themselves accountable for their performance,
Takes the initiative to support as needed,
Makes decisions quickly,
Treats everyone with respect and is a model of integrity,
Quick learner and problem solver,
Fluency in French is a nice-to-have,
ServiceNow experience is preferred.

**WHAT WE OFFER**

**Amazing learning opportunities **- Work with teams across Canada, gain exposure to a wide variety of IT functions, and participate in projects that will give you the skills needed to launch your IT career.
**Tuition Assistance Initiatives **- We recognize the amazing talent students like you bring. That’s why, for a select few high-performing student employees each year, Colas Canada offers partial tuition reimbursement.
**Great perks** - Benefit from exclusive deals on restaurants, merchandise, gym memberships, and more. Get rewarded for your hard work with access to a wide range of employee discounts.
- Colas Canada Inc. is an equal opportunity employer and promotes diversity, equity and inclusion. Colas Canada Inc. expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Colas Canada Inc. employees to perform their job duties may result in discipline up to and including discharge._

  • Technical Support Analyst

    6 months ago

    Toronto, Canada CB Canada Full time

    Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Technical Support Analyst. Technical Support Analyst – Job Description Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada Booster Prep Inc. Full time

    Job Title: Technical Support AnalystJob Summary:Booster Prep Inc. is seeking a skilled Technical Support Analyst to join our team. The successful candidate will be responsible for providing technical assistance to users, troubleshooting computer systems and networks, and implementing solutions to identified difficulties. The ideal candidate will have...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada BBA E&C inc Full time

    BBA E&C inc is seeking a skilled Technical Support Analyst - IT to join our team. As a key member of our IT department, you will provide technical support and assistance to our users, ensuring they have the necessary tools and resources to perform their jobs efficiently.Responsibilities:Provide technical assistance and support to users experiencing...

  • Technical Support Analyst

    3 months ago

    Toronto, Canada DUCA Financial Services Credit Union Ltd. Full time

    **Why DUCA?** We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to...

  • Desktop Technical Support Analyst

    6 months ago

    Toronto, Canada CB Canada Full time

    Desktop Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst. Desktop Technical Support Analyst – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single point...

  • Technical Support Analyst

    6 months ago

    Toronto, Canada Dream Unlimited Full time

    Job Details Description **Dream is looking for a Technical Support Analyst** **What does it mean to be part of our Technical Services team?** Our Technical Services team goal is to provide the best user experience possible by ensuring our users have the technical tools and network infrastructure in place to perform their job at an efficient and effective...

  • Technical Support Analyst

    2 weeks ago

    Toronto, Ontario, Canada Koppert Canada Limited Full time

    We are seeking an Technical Support Analyst to join our team at Koppert Canada Limited. In this role, you will be responsible for providing technical support to our staff and ensuring that our computer systems and applications are running smoothly.The ideal candidate will have a strong background in computer systems and networks, as well as excellent...

  • Technical Support Analyst

    5 months ago

    Toronto, Canada Duca Full time

    **Technical Support Analyst** **Job Purpose & Summary** The Technical Support Analyst provides helpdesk support to DUCA employees by resolving hardware and software issues remotely and in person, via phone, remote support tools, and DUCA’s ticketing system. The incumbent will use their experience and knowledge of Windows and other software to...

  • Technical Support Analyst

    1 week ago

    Toronto, Ontario, Canada Caregiver Placement Canada Full time

    Job SummaryAs a Technical Support Analyst at Caregiver Placement Canada, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems and networks. Your role will involve troubleshooting, resolving issues, and implementing solutions to ensure smooth operations. Key ResponsibilitiesGive access to computer...

  • Technical Support Analyst

    2 months ago

    Toronto, Canada fusionSpan Full time

    fusionSpan is a dynamic, fast-paced organization. We are a team of highly committed individuals who are inspired by the role technology plays in society. As a company, we focus on working on interesting technologies and helping our clients provide the best experience for their members. We are currently seeking skilled Tier 1 Technical Support Analysts to...

  • Technical Support Analyst

    5 months ago

    Toronto, Canada ICES Central Full time

    **_Data. Discovery. Better Health._** **_ ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all._** **_ Ready to discover more with us? Join our outstanding, collaborative team where your...

  • Technical Support Analyst

    4 weeks ago

    Toronto, Ontario, Canada Dream Full time

    Dream is seeking a talented Technical Support Analyst to join our Technology & Transformation team.We are looking for a highly motivated and detail-oriented individual to support our company-wide technology operations.About the Role:As a Technical Support Analyst, you will be responsible for providing first-level triage support via phone, email, and...

  • Technical Support Analyst

    5 months ago

    Toronto, Canada Docebo Full time

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...

  • Technical Support Analyst

    5 months ago

    Toronto, Canada Uberflip Full time

    The Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation. **What you will be doing**: - Track support ticket activity in an automated support portal - Help produce and maintain...

  • IT Technical Support Analyst

    3 weeks ago

    Toronto, Ontario, Canada Comsense Inc. Full time

    Comsense Inc. is seeking a skilled IT Technical Support Analyst to join our team in providing top-notch technical assistance to our clients. With a focus on delivering exceptional customer service, this role is ideal for individuals who enjoy problem-solving and are passionate about staying up-to-date with the latest IT trends.Key Responsibilities Respond to...

  • Technical Support Analyst

    2 months ago

    Toronto, Canada Colas Full time

    **Subsidiary**:Colas Canada Inc. **Job Summary**: **Position Type**:Permanent, Full Time **Location**:Markham, Toronto **Reports to**:Miller Support Manager **Travel territory**:Canada **Mission**: As a Technical Support Analyst, you will be part of a distributed team of diversely skilled individuals who pride themselves in their breadth of knowledge,...

  • Technical Support Advisor

    1 week ago

    Toronto, Canada Ada Support Full time

    Toronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...

  • Technical Support Analyst

    7 months ago

    Toronto, Canada Street Context Full time

    As a Technical Support Analyst, you're part of a Client Services team that is focused on making our clients successful and happy when using our platform. You will take on a breadth of customer-facing responsibilities and serve as a key liaison between Street Context and its customers in the institutional finance industry. Your importance to our mission and...

  • Technical Support Analyst

    6 days ago

    Toronto, Ontario, Canada Teknowiz Consulting Full time

    About Teknowiz ConsultingAt Teknowiz Consulting, we are dedicated to delivering exceptional technical support services to our clients. We are seeking a highly skilled Technical Support Analyst to join our team.Job OverviewThis is a permanent full-time position working 35 hours per week. The successful candidate will possess a college diploma or equivalent in...

  • Technical Analyst

    5 months ago

    Toronto, Canada Sapiens Full time

    **Technical Analyst**: - Req ID: 52050- Location: Toronto, CAThe Technical Analyst operates under limited supervision, conducts business process analysis, needs assessments, and preliminary cost/benefits analysis to align technology solutions with business initiatives. Develops business specifications for technical personnel. Conducts analysis of business...