Technology Coordinator

6 months ago

Toronto, Canada Queen's University Full time

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

This position also provides video conferencing multimedia and/or audiovisual support for the Facility including troubleshooting, problem-solving, equipment maintenance and set-up. This position acts as a point of contact with presenters (onsite and remotely), coordinates dry-runs and sets up technical requirements for events. This position attends, records and streams events, and deals with live issues. This position performs minor maintenance on audiovisual equipment and provides training to users on video conferencing, multimedia and/or audiovisual technologies.

KEY RESPONSIBILITIES:

- Investigates and takes corrective action for security-based problems, including infected systems, copyright violations, unauthorized access and/or other reported infractions to ensure data is secure and aligns with Queen’s IT Security Policy
- Advises and assists users in securing, networking and implementing the School’s supported desktops, laptops, software, peripherals, video conferencing and mobile devices to meet business needs
- Researches and recommends solutions to improve/expand the School’s offerings, processes and documentation
- Consults internal knowledge database when troubleshooting problems. Updates database as new problems arise or when existing procedures require changes. Communicates updates to team members to ensure solution can be supported as a group
- Provides excellent and professional services to clients, asking clarifying and probing questions when investigating issues and liaising with others to manage the resolution of issues from referral to completion
- Collaborates and shares information with colleagues, managers and other support groups on individual issues and as a member of project teams
- Stays current with all the School’s offerings and processes as well as wider technological trends and/or best practices by identifying and pursuing training opportunities. Makes recommendations to team and management regarding services and products relating to new technology
- Ensures thorough documentation of problem description and all subsequent activity are made in a timely manner, despite competing priorities or duties within a triage service environment
- Provides work direction, and technical/functional guidance to part-time, casual or contract staff. Schedules and assigns work and oversees its completion. Coordinates and monitors workflow
- Provides multimedia, video conferencing and audiovisual support for the department and/or unit including troubleshooting, problem-solving, and maintenance on equipment and set-up.
- Acts as a point of contact with presenters (onsite and remotely). Coordinates dry-runs and confirms set-up requirements for events.
- Attends (or schedules contractors to attend), records and streams events, and deals with live issues during events
- Sets up video conferencing, audiovisual equipment for events including webcasts.
- Performs minor maintenance to audiovisual equipment.
- Provides training to users on the use of multimedia and/or audiovisual technologies.
- Undertakes other duties as delegated in support of the unit or department

REQUIRED QUALIFICATIONS:

- Post-secondary degree with a concentration in computer science, electronics engineering or related area, combined with a minimum of 3 years' work experience in IT enterprise support. Consideration will be given to equivalent education and experience.
- Certification in one or more areas of technical training such as Microsoft Technical Associate, A+, Apple Operating System (OS), Cisco, etc.
- Demonstrated experience/understanding of network concepts, technologies and protocols as implemented in supported Operating Systems.
- Knowledge of Active Directory relating to managed/unmanaged computer systems is considered an added advantage.
- Relevant teamwork experience within a complex environment.

SPECIAL SKILLS:

- Strong communication (oral and written) skills, combined with an ability to explain technical terms and concepts in a manner appropriate to the audience.
- Strong customer service orientation with an ability to respond quickly and professionally, being sensitive to client needs and adhering to confidentiality as required.
- Excellent problem solving and trouble-shooting abilities to address unique concerns or issues. Able to seek assistance or involve others as required to achieve solutions.
- Ability to work on own with limited supervision while contributing positively and collaboratively to a team.
- Excellent time management skills to manag

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