Recovery Manager

2 weeks ago

Richmond, Canada IKEA Full time

What you'll need to have
- You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
- You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Logistics environment, leading small to medium sized teams
- You are a total people-person and can strike up a conversation easily
- You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
- Your management style can only be summed up in like this: open door, empowering and supportive
- You are totally cool working in a physically demanding, fast-paced, work environment

**A day in your life with us**
- Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their home furnishing needs.
- Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
- Serve as Quality Control, ensuring all products are displayed clearly and presentably
- Manage the department P&L and budgets
- Empower your team by delegating tasks
- Implement any new ways of working, processes or techniques
- Provide input to the service agreements and contracts with internal/external partners
- Stay knowledgeable about in-store specials, delivery options, product features and benefits
- Actively approach customers to identify their needs by asking insightful questions and advise them on the best solutions for their homes
- Always provide support to your team, so they can be successful in their positions
- Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
- Supporting the team with additional duties, as required
- Supports the overall store business plan as well as the specific team goals

**Together as a team**

The Recovery team contributes to the completion of the store replenishment process before opening, in the most efficient, commercial and safe way and secure the goods flow operations are optimized. They do this through using knowledge of IKEA, as well as the IKEA tools and the experience and expertise of their colleagues. This results in agreed goods availability for customers at the lowest possible costs.

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Recovery Manager

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

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