Team Manager

2 weeks ago

Richmond, Canada WorkSafeBC Full time

Job requisition number

038179

Job location

Richmond

Full-time / part-time

Full-time

Posting period

From 08/22/2023 to 09/05/2023

Overview

Do you have a track record of service excellence?

If so, consider joining our management team in Claims Intake Services.

As a **Team Manager**, you’ll be responsible for managing the day-to-day operations of your department and providing technical advice and supervision to the area you oversee such as Claims Call Centre, Record Management, Teleclaim Adjudication and Wage Rate Adjudication.

You’ll be responsible for ensuring that goals and key performance indicators are met through promoting and fostering continuing quality improvement and creating a supportive and responsive work environment with open communication and teamwork.

In this role, your work will be aligned with our core values - service, integrity, accountability, partnership, and innovation. Your role will bring these values to life every day through your respectful, caring, knowledgeable, understandable, and responsive character.

**How you’ll make a difference**:
You’ll connect people with the services and answers they need

**Where you’ll work**

At WorkSafeBC, we offer a hybrid work model that combines the convenience of working remotely with the dynamism of working in our Richmond office, based on the operational needs of the position.

What you'll do

As a **Team** **Manager,** you will:

- Manage daily operations, including leading and participating in the planning, implementation, and administration of all work activities to maintain optimum service levels.
- Reviews and analyzes reports to identify opportunities to enhance service quality and timeliness.
- Maintains expert knowledge of the overall claims process and CMS functionality related to claims intake processes.
- Lead and motivate a team in providing excellent customer service.
- Hire and orient employees, set performance goals, and mentor and coach employees in career development.
- Foster a constructive labour relations environment within the department by dealing proactively with issues and fostering a positive environment.

Is this a good fit for you?

**We’re looking for someone who can**:

- promote a quality, service-oriented approach in providing services to external and internal clients.
- manage multiple and concurrent projects in a fast-paced environment while managing competing priorities.
- demonstrate excellent interpersonal skills and a high level of professionalism to provide empathetic, tactful, respectful, and courteous service.
- take initiative in finding new and innovative solutions to deliver outstanding service to our customers.
- communicate with confidence, listen, and approach difficult conversations with assurance.
- clearly articulate ideas and concisely explain, present, and summarize information appropriate to the intended audience.
- create an environment that encourages and supports the development and success of individuals on your team, enabling them to contribute to the team and reach their maximum potential.
- lead by example and accept responsibility for your actions and the actions of those you guide.
- make thoughtful decisions, resolve issues, and determine a course of action.

**Your experience and educational background**:

- Diploma and a minimum of 3 years of related experience
- Experience mentoring and supporting team members.

An equivalent combination of education and experience may be considered.

The current position will report to Claims Call Centre and Record Management.

Depending on experience, this can be flexible with the other various departments within Claims Intake Services.

**Important to know**

Before we can finalize any offer of employment, you must:

- Consent to a criminal record check

WorkSafeBC’s COVID-19 Employee Mandatory Vaccine Policy (the “Policy”) is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

**Who are we?**

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We’re honored to serve the 2.49 million workers and 263,000 registered employers in our province.

**What’s it like to work at WorkSafeBC?**

It’s challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference rel

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