Member Service Representative

3 months ago

Morden, Canada Access Credit Union Full time

**Member Service Representative**

**Full-time (10 Month Term) Morden**

**Starting salary - $37,050 annually**

**Why should you join our team?**

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

**At Access Credit Union, our values are straightforward**:

- Do good
- Be better
- Own it
- Move forward

**What will you be doing?**

Our Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union. Our MSR’s are customer focused and committed to providing above and beyond experiences while serving our members.

**Key Responsibilities**:

- Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.
- Balance transactions including ATM, night deposits and the cash drawer on a daily basis.
- Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.
- Adhere to security procedures as they relate to the position including the safeguarding of cash, negotiable items and the prevention of fraudulent transactions.
- Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union’s products and services.
- Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.

**What do you need?**
- Grade 12 diploma or equivalent
- Minimum of 1-year previous experience in customer/member service role
- Strong interpersonal and communication skills, both verbal and written
- Attention to detail with a high degree of accuracy
- **Must have a valid driver’s license and access to a personal vehicle as travel may be required**

**Are you ready to?**
- Be an ambassador for our brand, values and products
- Ensure things get done efficiently
- Go home each day feeling accomplished
- Challenge the status quo
- Build a career
- Continue learning

**We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.**

**Salary**: From $37,050.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Morden, MB R6M 1T6 (required)

Ability to Relocate:

- Morden, MB R6M 1T6: Relocate before starting work (required)

Work Location: In person

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