Guest Service Agent

5 months ago


Edmonton, Canada Metterra Hotel on Whyte Full time

**Description**:
Metterra & Varscona Hotels on Whyte are looking for an exciting & enthusiastic addition to our guest experience team

**ESSENTIAL JOB FUNCTIONS**:
Welcome guests and ensure efficient guest registration and check out; assist with their luggage to their room.

Prepare room key and assign room to guest.

Advise on room amenities and features; may take room reservations.

Post all necessary charges to guest accounts.

Answer incoming calls and respond to guest inquiries.

Comply with established cash handling procedures.

Serve as the hotel liaison with hotel and non-hotel attractions, facilities, services, and activities.

Handle guest complaints or any other events that may arise and report it to management.

Reports any guest incidents, accidents or deficiencies immediately.

Must be completely familiar with the role during hotel emergencies, including fire alarms, medical emergencies, the use of Incident Reports and Logbooks.

**MINIMUM QUALIFICATIONS**:
Minimum 1 year previous guest services experience preferred.

Ability to work in a fast paced and multi-functional team environment.

Fluent in English (written and oral).

Must be able to lift heavy luggage.

Fluent in English (written and oral).

Ability to work shift work, including weekends and holidays.

**MINIMUM QUALIFICATIONS**:
Possess sensational customer service philosophy.

Self-starting personality with an even disposition.

Maintain a professional appearance and manner at all times.

Can communicate well with guests.

Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.

Highly organized, results oriented and ability to work in a multi-functional team environment.

**Qualifications**:
1 year previous guest service experience required.


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