Account Manager

2 weeks ago


Abbotsford, Canada SiteDocs Full time

Based in Abbotsford BC, **SiteDocs** is one of Canada’s fastest growing SaaS companies and is listed by Gartner owned Capterra Software Review Site as the highest rated EHS Software on the planet. We are the leading provider of paperless safety management and we pride ourselves in creating innovative products that raise the standards of excellence in safety across multiple industries (think: construction and manufacturing, just to name a couple of the key industries we serve).

**Why Work for SiteDocs?**
- A competitive salary
- Great health and benefits package
- Fun team atmosphere (we’re a pretty great group of people to work with)
- Room to grow; there is a career path at SiteDocs
- Remote work option
- Access to the best technology available

**What will you do as an Account Manager?**
- Pro-actively work with assigned Enterprise customers to maximize product adoption and expansion.
- Nurture customers throughout their lifecycle.
- Manage internal projects for Enterprise customers to ensure excellence in delivering what the customer was promised.
- Renew accounts and provide creative solutions for customers struggling with adoption or seeking to cancel their subscription.
- Address any questions related to a customer's subscription.
- Identify, recommend, and execute upsells, division growth, professional services and tier increases throughout the Enterprise customer lifecycle, maximizing expansion revenue.
- Maintain good relationships within the Customer Success Team in order to leverage every unit to provide world-class support to our customers.

**Qualifications**
- Experience as an Account Manager (or other relevant experience) is valuable in order to understand the customer needs and provide excellent solutions in the context of a relationship.
- Sales experience is necessary in order to demonstrate to our clients the value of growing their account.
- Experience using a CRM for our internal processes so that we can have clean data to facilitate data-driven decision making.
- Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence.
- Leveraging software programs to facilitate our customer business processes within SiteDocs.
- Experience participating in or administering a Health & Safety program is not required, but is a plus.
- BA/BS degree (or equivalent) is not required, but is a plus.

**We're excited to hear from you Please submit a brief cover letter with your resume.


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