Retention Account Manager

3 weeks ago

Abbotsford, Canada GFL Environmental Inc. Full time

GFL Environmental is looking for a Retention Account Manager to join our growing sales team in Abbotsford, British Columbia

The Account Manager is responsible for proactively maintaining business relationships within an assigned book of business for the Commercial and Industrial Lines of Business.

**Key Responsibilities**:
Maintain and retain existing customers by building long lasting business relationships
Effectively support the retention process when needed in both a sales and customer service capacity
Respond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retained
Perform contractual resign of agreements with existing customers
Maintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needs
Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives
Maintain thorough knowledge of company’s available services per lines of business, pricing structures, and offer additional services specified by customer
Increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities
Partner with Customer Service and Operations department, as needed
Perform site visits as required
Responsible for an effective and collaborative hand off process from new account attainment to existing account development
Responsible for creating and managing an account penetration plan that is in line with the company’s growth objectives
Responsible for achieving and/or exceeding monthly retention and growth quota
Assist accounts receivable with collection efforts and activities
Performs other job-related duties as assigned

**Qualifications Required**:
High School Diploma or GED
Three (3) or more years’ experience of consultative sales or customer retention experience in the Solid Waste Industry
Microsoft Office experience
Salesforce or other CRM experience
Valid state-issued driver’s license

**Knowledge, Skills, & Abilities**:
Ability to generate and manage leads, opportunities, and contract negotiations to close business
Effective influential, selling, and closing skills
Ability to read, write, and comprehend reports and associated documents
Ability to understand and follow oral and written instructions
Ability to prioritize workload and meet time sensitive deadlines
Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
Strong interpersonal skills, including effective presentation and listening skills.
Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
Excellent analytical, attention to detail, and problem-solving skills
Ability to exert muscle force to lift, push, pull or carry objects

**Ability to coordinate two or more limbs (for example**: two arms, two legs, or one leg and one arm) while sitting or standing
Knowledge of proper lifting techniques

Have experience selling a service
Have excellent verbal and written communication skills with the ability to communicate clearly with team members, management, employees and external customers in an efficient and professional manner
Have strong business acumen and ability to work effectively across various teams and levels
Are flexible to accept and adapt to change as well as the commitment to seek continuous improvement

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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