Ai Chatbot Support Specialist

5 days ago

PointeClaire, Canada Transformer Table Full time

We are seeking a highly motivated and experienced **AI Agent Manager** to join our dynamic team. As the AI Agent Manager, you will be responsible for the **implementation**, **maintenance**, and **quality assurance**(QA) of AI agents across our various platforms. You will work closely with cross-functional teams to ensure our AI solutions **align with business goals** and **deliver exceptional user experiences**.

Location: Montréal, Québec (_In office_)

**What we bring to the table**:

- Free lunch every Friday
- Company social events
- On-site parking
- Paid personal days
- Competitive pay and benefits
- RRSP contributions
- Group Health Insurance (medical, dental, and paramedical services for full-time employees)
- A discretionary bonus
- Virtual Healthcare
- Employee & Family Assistance Program (EFAP)
- Rebate Program
- And more

**Responsibilities**:

- **Implement and deploy AI agents** to support various business functions such as customer service, sales, and marketing.
- **Collaborate with stakeholders** to ensure AI solutions meet business requirements.
- **Monitor the performance of AI agents** and **implement improvements**to enhance accuracy, efficiency, and user satisfaction.
- **Conduct thorough quality assurance tests** to ensure the reliability and effectiveness of AI agents.
- **Analyze data from AI interactions**to generate insights and drive strategic decisions.
- **Ensure that AI solutions comply** with relevant ethical guidelines and data privacy regulations.
- **Provide regular updates**to management on the status and performance of AI initiatives.
- **Leverage your expertise with Zendesk**Support, Zendesk Guide, Zendesk Talk, Zendesk Explore, Shopify, and ADA.cxto optimize AI agent implementations and enhance overall customer support and engagement.

**Requirements**:

- **Bachelor’s degree** in Computer Science, Engineering, Information Technology, or a related field.
- Proven experience in implementing and maintaining AI agents and machine learning solutions.
- Strong proficiency in data analysis tools and techniques.
- Excellent problem-solving skills and the ability to think critically and creatively.
- Strong project management skills and the ability to manage timelines, resources, and budgets effectively.
- Excellent communication skills, both verbal and written.
- Understanding of ethical considerations and data privacy regulations related to AI.

**Preferred Qualifications**:

- Experience in the furniture or home living industry, an asset.
- Familiarity with chatbot platforms and natural language processing (NLP) tools.
- Demonstrated success in implementing AI solutions at scale.
- Experience with Zendesk Support, Zendesk Guide, Zendesk Talk, and Zendesk Explore, Shopify, and ADA.cx.

**Who We Are**

As one of the fastest-growing startups in Canada, Transformer Table has been a champion of customer service and satisfaction worldwide. We have experienced exponential growth since our inception in 2016, and this is just the beginning

**Our Goal**: People and practicality, making everyday life easier for everyone, in all types of homes.

**Our Mission**: Innovation. We aim to continuously disrupt the industry while maintaining the "wow" factor of premium, modern furniture that can adapt to any space.

**How We Give Back**: We are committed to sustainable practices. We plant 10 trees for every item sold and source wood from FSC-certified forests.

You don't want to miss the opportunity to work for a company like Transformer Table
- At Transformer Table, we accept and embrace differences in all aspects of our business, and we are proud to say that we are an equal opportunity employer. We are committed to providing a non-discriminatory environment and promoting diversity, equity, and inclusion as one of the main pillars of our company. We do not tolerate any form of discrimination or harassment based on characteristics such as race, nationality, gender, sexual orientation, religion, marital status, gender identity or expression, age, native language, mental or physical disability, or any other characteristic protected by law._

**Job Types**: Full-time, Permanent

Pay: From $70,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Wellness program

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Pointe-Claire, QC H9R 5W5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Zendesk: 3 years (required)
- AI Chatbot Support: 3 years (required)

Work Location: In person

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