Manager, Administrative Network

2 months ago

Saskatoon, Canada University of Saskatchewan Full time

**Manager, Administrative Network**:
**Primary Purpose**
As an expert in service provision, the purpose of this role is to coordinate the delivery of professional administrative support services to a diverse, multi-disciplinary grouping of leaders, units and departments across the University of Saskatchewan.

**Nature of Work**
This position is responsible for developing, implementing and managing a model of shared administrative services within the Society Deans team, which includes the College of Education, College of Law, Edwards School of Business, and Johnson Shoyama Graduate School of Public Policy. The incumbent will use a service-based approach and a focus on collaboration, agility and continuous improvement to organize the capacity, skills and resources of a team of administrative professionals to meet the needs of a diverse group of leaders and their units.

As a leader, this role will facilitate a future state which contemplates employee development, advancement and engagement. This role will work to eliminate barriers to process improvement and empower the team to evaluate and enhance organizational processes.

This position requires strong relationship building skills, excellent judgement, and discretionary decision-making skills to create an environment that is highly responsive to customer needs, while managing finite resources. The incumbent will be expected to evaluate the needs of multiple stakeholders with competing priorities, in a complex and interconnected environment, and to frequently work across functional boundaries to deliver results.

A high level of adaptability is required for continuous planning, balancing multiple projects, and managing competing deadlines. The incumbent will possess strong change management skills and the ability to create buy-in around organizational and process change in groups with diverse interests.

**Accountabilities**
- Manages the employee life cycle of direct reports through activities such as: recruitment, retention and separations, orientation and onboarding, coaching and performance feedback, training and development, managing performance improvement and addressing disciplinary matters as appropriate.
- Leads a team of executive assistants and administrative assistants with varying levels of experience and responsibility, while ensuring campus partners receive exceptional support and customer service.
- Enables the USask shared services model by managing a team of administrative professionals that provide consistent support/services and are connected across multiple functional units.
- Acts as a champion for the administrative network and communicates the numerous benefits and advantages of this team environment to all levels of the organization.
- Consults with campus leaders and partners to determine administrative support requirements, and provides professional support to meet these requirements, considering unique or novel solutions.
- Collaborates with administrative leaders across the institution to establish a community of practice for administrative professionals, focusing on sharing best practices.
- Fosters collaborative working relationships with colleagues in Human Resources, Finance and Information and Communication Technology to ensure consistent delivery of the shared services model.
- Aligns the provision of people resources to client and stakeholder needs.
- Develops administrative strategies, priorities, operations, services, improved processes and technologies that enhance customer-service.
- Contributes to portfolio-wide initiatives with implications to administrative services.
- Act as a champion for change, empowering employees to provide feedback, collaborate with respect to process improvement, and reduce barriers to change and efficiency in processes.
- Provides oversight to the operations of the administrative support staff and ensures employees are working within the financial, operational and procedural standards while satisfying service needs of the portfolio(s).
- Builds and maintains strong relationships with stakeholders, including senior leaders, unit leaders, and internal and external partners in service delivery.
- Oversees escalated enquiries and assists in resolving non-routine or complex issues.
- Manages risk by remaining current with and adhering to university policies, guidelines and processes, collective agreements and relevant legislation.

**Qualifications**

A minimum of five years progressive experience in management and leadership capacities within a service oriented workplace. Relevant post-secondary education, which could include a degree, diploma, or certificate and commensurate experience. Experience in leading organizational and process change and in demonstrating the success of change. An equivalent combination of education and related experience will be considered for this position.

**Skills**
- Strong relationship building skills, experience with establishing and achieving service goals.
- D

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