IT Administrator

**POSITION MANDATE**

Efficiently provide IT services for TPS and staff. Administer, maintain, design, modify, implement, and secure the technical network and IT infrastructure.

**REPRESENTATIVE DUTIES**

Technical
- Install, repair, and configure hardware, software, and peripherals according to standards and operational needs.
- Assist in network security planning and perform regular security monitoring for intrusions.
- Ensure regular backups of file systems and system data and manage off-site storage.
- Manage user accounts and provide technical support following Help Desk Procedures.
- Troubleshoot and recover from hardware or software failures, coordinating with impacted users.
- Optimize performance, perform hardware upgrades, and maintain installation procedures and documentation.
- Assist in scheduled maintenance upgrades and maintain software licenses and warranties.
- Research and recommend cost-effective IT solutions and outside IT service providers.
- Adhere to company safety culture and policies.

Administration & Financial
- Define and implement IT policies, procedures, and best practices.
- Prepare IT reports as required.
- Maintain documentation of installation procedures, configuration, and network licenses.

**ACCOUNTABILITIES**
- Handle confidential information appropriately.
- Meet IT deliverable quality and timeline expectations.
- Resolve help desk tickets promptly and efficiently.
- Ensure efficient functioning and maximum uptime of IT systems and infrastructure.
- Provide end users with the required IT support.
- Ensure system security and monitoring.
- Recommend appropriate IT infrastructure solutions for TPS.
- Maintain positive and professional relationships with internal and external contacts.
- Support staff with helpful guidance and support.
- Consistently follow internal quality standards, policies, procedures, and relevant regulations.

**JOB SCOPE**
- Deliver services directly and through others.
- Comply with technical and industry standards.
- Maintain strong working relationships with internal contacts.

**EFFORT**
- Handle work with competing timelines and shifting priorities.
- Address emerging and unpredictable events promptly.
- Establish and maintain effective relationships with departments and vendors.
- Exercise judgment and make discretionary decisions to achieve deliverables.
- Address complex issues and initiate changes in IT procedures.
- Review own and others' work as required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saskatoon, SK S7K 0C7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Windows Server Administration: 3 years (required)
- Active Directory: 3 years (required)
- Network Services: 3 years (required)
- Monitoring & Troubleshooting: 3 years (required)
- Hardware Knowledge: 3 years (preferred)
- Scripting & Automation: 3 years (preferred)

Work Location: In person